[missing-sync-winmobile-talk] Re: missing-sync-winmobile-talk Digest, Vol 44, Issue 13

[Ken Freeman]

On Sep 6, 2006, at 12:23 PM, Pedro Partidário wrote:

> Hi Ken
>
>> I suggest that you try
>> the current 2.5.2b1 build at www.markspace.com/testing and then log a
>> bug using the same link on that page. Be sure to include backups of
>> your iCal and Address Book data. (I don't expect the 2.b.2b1 build to
>> fix the reported problem, but it is best to test with our latest
>> build that we are actively working on)
>
> I'm already using 2.5.2b1 and I've been working on several solution  
> trials with Brian Criscuolo and also Pete (from the support team):  
> I just gave up!
>
>> Based on the errors in the log, it looks like your Sync Service data
>> has corruption which is preventing the sync.
>
> I was advised to use the terminal with the following line of  
> commands that (I believe) could fix the problems with Sync Service  
> corruption data:
>>>  "sudo killall SyncServer syncuid; rm -rf ~/Library/Application\  
>>> Support/SyncServices"
>
> ... two trials and a lot of restarts after this, it didn't fix any  
> problem.
>
> Finally I tried one other thing:
>
> I deleted ALL my calendars on iCal and created just 2 new ones.  
> Created just 3 events and 2 tasks (plain things, no strange  
> characters, nothing strange):
> Missing sync could not write those simple few things on my empty  
> device's calendar!!!
> ... now I'm forced to pay a lot more attention on costumers (bad)  
> reviews on this software although I'd strongly love to find a  
> solution which, after this final trial, I don't believe there is.

That is indeed strange. I'm sorry this experience has been so  
frustrating, but there has to be an explanation as to why this simple  
data would not sync and we are willing to try and get to the bottom  
of the problem. The best way to help us figure out why is to send us  
the sample data. I don't think you have yet sent us any sample data.  
Please log a bug using the link http://www.markspace.com/support/ 
emailsupport_mswm_beta.html. From iCal and Address Book use the  
Backup feature in the File menu to make backup files. Then .zip those  
together and send them with your bug report.

Also, be sure to give us your device information (e.g. what type,  
what version of the OS, etc.).

What version of Mac OS X are you using? Are you using a Non-English  
version of Mac OS X? What version of iCal?

Are you synching with any other Sync Service clients? Like .Mac,  
Entourage, Chronos SOHO Organizer, etc.?

Thanks!
Ken

>
>
> Pedro Partidário
>
>
>
>
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