[missing-sync-winmobile-talk] Problems Syncing Samsung i730

[Dave Koziol]

On Jan 10, 2006, at 1:08 AM, Jeff Gehlhaar wrote:

> I'm looking for other users of the i730 who have succeeded at  
> synching with the device.
>
> After a period of trying during the early betas, I'd given up  
> trying to get my device to sync, but now I've started up again.
>
> I've hard reset my device and uninstalled and reinstalled the  
> MissingSync software, used the MSSyncUtil to reset the  
> associations.  All to no avail.  At this point, I'm only trying to  
> sync my calendar.
>
> What I notice is that it reads the calendar events out of the  
> device, then reads the ones off of the laptop.  To simplify stuff  
> I've cleared my iCal calendar of any events and created a clean,  
> new default calendar.  After writing one entry in the log after  
> reading the desktop events, it says the connection has been reset  
> by the peer.
>
> See below:
>
> 1/9/06 21:59:53  MSUI:  iCal: setStatusString string=Processing  
> Events record 53 from device
> 1/9/06 21:59:53  MSUI:  iCal: setStatusString string=Processing  
> Events record 54 from device
> 1/9/06 21:59:53  MSUI:  iCal: setStatusString string=Processing  
> AudioAlarm records...
> 1/9/06 21:59:53  MSUI:  iCal: setStatusString string=Processing  
> Recurrence records...
> 1/9/06 21:59:53  MSUI:  iCal: setStatusString string=Reading Events  
> data from desktop
> 1/9/06 21:59:58  Monitor:  sendAckObjectId Appointment, oid = 16789706
> 1/9/06 21:59:58  Listener:  willDisconnectWithError
> 1/9/06 21:59:58  Listener:  Socket will disconnect. Error domain 1,  
> code 54 (Connection reset by peer).
> 1/9/06 21:59:58  Monitor:  sendAckObjectId Appointment, oid = 33566931
> 1/9/06 21:59:58  Monitor:  sendAckObjectId Appointment, oid = 50341412
>
> I've tried all the suggestions from tech support with no luck.  I'm  
> thinking of getting a WM5 device -- at least I'd have no  
> expectations of actually being able to sync :)!

First, are you running the 2.0.2 version.

Second, hold down command-open and select Preferences.

Turn on PIM Logging if it's not already on.

Now do a sync

Now reconnect the device

Now mount the device

Now copy the file MissingSyncLog.txt from the device to your Mac.

Send me that file to support, and ask them to make sure it gets  
directed to me.

--

I'm suspecting you have an event on the device which is causing our  
device code a problem.  The log file should let us find that event.   
Once we've found it, hopefully you can give us details on it, so we  
can reproduce this problem and get it resolved.

Dave Koziol
Mark/Space, Inc.