[missing-sync-winmobile-talk] Re: Birthdays & Anniversary Syncing with Entourage SP2 Update

[s.strippoli]

Ken -

In light of Trent's posting:
I would like to clarify & confirm the intent of your earlier post about the 
  discovered new bug related to the Entourage SP2 update and Birthdays.
It might be helpful if we noted more specificity.

Were you reporting that Entourage mishandles recurring Birthday listings:
   a)  when entered in Entourage's AddressBook's  Birthday field for a specific Contact
   b)  when entered as a Recurring Calendar event (not linked to a Contact)
   c)  or for both 
   d)  or some other combination

Thanks for helping us better understand the identified concern.

  sabino

- - - - - - - - - - - - - - - - - - - - - - - - - 

On Friday, October 14, 2005, at 10:43AM, Trent Wagner <trent at sickchilly.com> wrote:

>I've been reading these threads and wondering why I don't have this problem.
>I just realized that I do not enter birthdays on the contact cards
>themselves. I just set up recurring events on the calendar just like any
>other appointment. I did this because it's easier to transfer between
>programs and syncs more reliably between different programs and devices.
>
>Often times, using "custom" fields on contacts is more trouble than it's
>worth when you're trying to be as compatible and as complete as possible
>when syncing amongst multiple programs, devices, and platforms.
>
>Just FYI, if my solution will work for anyone else in light of this bug.
>
>-T
>
>
>On 10/13/2005 11:32 PM, "Ken Freeman" <kfreeman at markspace.com> wrote:

>> Your questions are legitimate. I don't have a Problem ID to reference. Our
>> communication has been via email. The easiest way to verify the bug is to
>> sync with SP1 and the birthday's will sync. Then upgrade to SP2 and the
>> birthdays will sync incorrectly. All with the same version of the Missing
>> Sync.
>> 
>> It could be true that birthdays sync with some other sync products because
>> they don't use the Entourage SDK.
>> 
>> One solution we are looking at is to use AppleScripts to get the real
>> birthday information to avoid the SDK bug. I do not know if we will be
>> successful yet in this effort, or how soon we might know.
>> 
>> Ken
>> 
>> 
>> On 10/13/05 4:58 PM, "s.strippoli" <sstrippoli at mac.com> wrote:
>> 
>>>  
>>> On Thursday, October 13, 2005, at 01:27PM, Ken Freeman
>>> <kfreeman at markspace.com> wrote:
>>>>> 
>>>>> Ken -
>>>>> 
>>>>> when you write or report that Entourage SP2 has a bug,  similar to
>>>>> previously
>>>>>   reporting that Entourage SDK had bugs - - - how do you distinquish that
>>>>> it
>>>>>   is specifically an Entourage flaw.
>>> 
>>>> We know it is a bug with the Microsoft Entourage SDK because an engineer at
>>>>  Microsoft has tested and confirmed it.
>>> 
>>>> Ken
>>> 
>>> I have no reason to question the integrity or accuracy of your statement.
>>> nonetheless,
>>> is there some Report or Problem ID # that I can reference or cite when
>>> speaking with 
>>>    Microsoft Tech support so they can verify this ?  Even the Escalated
>>> Support techs,  
>>>    were not aware of nor had heard of the SDK bugs you referenced previously
>>> (prior to SP2). 
>>> Furthermore, searching the knowledge base yields no articles or mention of
>>> known Entourage 
>>>    calendar event problems of the types discussed on this list earlier.
>>> 
>>> - - - - - - - - - - - - -
>>> 
>>> 
>>>>> one company reports & assures the problem is NOT with their product, and so
>>>>>    must be the other company's  and  vice versa.
>>> 
>>> 
>>>>> . . . they (MS) noted that the data functions satisfactorily on the
>>>>> desktop,
>>>>> AND
>>>>>    syncs properly with OTHER software so . . . they can't conclude that the
>>>>> problem
>>>>>    is neccessarily theirs but may in fact be "related to the way MSWM
>>>>> handles info".
>>> 
>>> Let me also note once again, when the MS techs point out that Entourage data
>>> is able 
>>>    to sync with some devices using other conduits.  It leaves me standing
>>> there 
>>>    feeling awkward, foolish and at a loss to respond.
>>> 
>>> At the risk of having you feeling frustrated by my persistent comments,
>>>   I just have to openly & frankly share with you what it is like from
>>>   the consumer's experience;  having paid for software in good faith and then
>>>   being directed back & forth with no one really owning the problem,
>>>   and so .... it ends up being the consumer's problem by default.
>>> 
>>> 
>>>    sabino
>>> .
>>> .
>>> .
>>> .
>>> 
>>> 
>>> 
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>> 
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