[missing-sync-winmobile-talk] Re: Birthdays & Anniversary Syncing with Entourage SP2 Update

[s.strippoli]

On Thursday, October 13, 2005, at 01:27PM, Ken Freeman <kfreeman at markspace.com> wrote: 
>> 
>> Ken -
>> 
>> when you write or report that Entourage SP2 has a bug,  similar to previously
>>   reporting that Entourage SDK had bugs - - - how do you distinquish that it
>>   is specifically an Entourage flaw.

    > We know it is a bug with the Microsoft Entourage SDK because an engineer at
    >  Microsoft has tested and confirmed it.

    > Ken

I have no reason to question the integrity or accuracy of your statement.  nonetheless,
is there some Report or Problem ID # that I can reference or cite when speaking with 
   Microsoft Tech support so they can verify this ?  Even the Escalated Support techs,  
   were not aware of nor had heard of the SDK bugs you referenced previously (prior to SP2).  
Furthermore, searching the knowledge base yields no articles or mention of known Entourage 
   calendar event problems of the types discussed on this list earlier.

- - - - - - - - - - - - - 


>> one company reports & assures the problem is NOT with their product, and so
>>    must be the other company's  and  vice versa.


>> . . . they (MS) noted that the data functions satisfactorily on the desktop, AND
>>    syncs properly with OTHER software so . . . they can't conclude that the problem
>>    is neccessarily theirs but may in fact be "related to the way MSWM handles info".

Let me also note once again, when the MS techs point out that Entourage data is able 
   to sync with some devices using other conduits.  It leaves me standing there 
   feeling awkward, foolish and at a loss to respond.

At the risk of having you feeling frustrated by my persistent comments,
  I just have to openly & frankly share with you what it is like from 
  the consumer's experience;  having paid for software in good faith and then  
  being directed back & forth with no one really owning the problem,  
  and so .... it ends up being the consumer's problem by default.


   sabino
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