[missing-sync-winmobile-talk] Re: Birthdays & Anniversary Syncing with Entourage SP2 Update

[Ken Freeman]

On 10/13/05 6:37 AM, "s.strippoli" <sstrippoli at mac.com> wrote:

>  
> On Tuesday, October 11, 2005, at 07:46PM, Ken Freeman <kfreeman at markspace.com>
> wrote:
> 
>> NOTE ABOUT MICROSOFT ENTOURAGE SP2 UPDATE: Birthdays and Anniversaries will
>> NOT sync correctly with the latest SP2 Entourage update. The date is often
>> changed to 11/30/1999 and/or added to records that had an anniversary
>> entered and no birthday. This is a bug in Entourage. We have reported it to
>> Microsoft. Birthdays and anniversaries will sync correctly using the SP1
>> version of Entourage (11.1.0). If you already upgraded to SP2, note that
>> your birthdays on the device will be incorrect. We are reviewing options and
>> will keep the list posted of any changes in this situation.
>> 
>> Ken
>> _______________________________________________
>> 
> 
> 
> Ken -
> 
> when you write or report that Entourage SP2 has a bug,  similar to previously
>   reporting that Entourage SDK had bugs - - - how do you distinquish that it
>   is specifically an Entourage flaw.

We know it is a bug with the Microsoft Entourage SDK because an engineer at
Microsoft has tested and confirmed it.

Ken

> 
> one difficulty for the end-user in first IDENTIFYING then RESOLVING sync
> issues
>   is that their are several components involved:
>        the desktop PIM software,
>        the specfic handheld device,
>        the devices OS,  and
>        the sync software or conduit being used.
> 
> one company reports & assures the problem is NOT with their product, and so
>    must be the other company's  and  vice versa.
> 
>   
> you may be convinced, and maybe right, that the problem is the desktop PIM.
> however, i spent considerable time with MS support (both for Data Services &
> Entourage)
>    because of failed sync's with MSWM-2.  i advised them mark/space had
> reported
>    bugs or anomalies with creation of certain calendar events in Entourage
> that
>    impedes or corrupts syncs.  they respond that they can't be certain how
>    good or bad third-party software processes & handles the data.
> 
> they noted that the data functions satisfactorily on the desktop, AND
>    syncs properly with other software so . . . they can't conclude that the
> problem
>    is neccessarily theirs but may in fact be "related to the way MSWM handles
> info".
> 
> again, i pose this question not specifically just about SP2 but also about
>    past reported "Entourage SDK bugs" in writing events also.
> 
> 
>    sabino
> .
> .
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