[missing-sync-winmobile-talk] Re: Birthdays & Anniversary Syncing with Entourage SP2 Update

[s.strippoli]

On Tuesday, October 11, 2005, at 07:46PM, Ken Freeman <kfreeman at markspace.com> wrote:

>NOTE ABOUT MICROSOFT ENTOURAGE SP2 UPDATE: Birthdays and Anniversaries will
>NOT sync correctly with the latest SP2 Entourage update. The date is often
>changed to 11/30/1999 and/or added to records that had an anniversary
>entered and no birthday. This is a bug in Entourage. We have reported it to
>Microsoft. Birthdays and anniversaries will sync correctly using the SP1
>version of Entourage (11.1.0). If you already upgraded to SP2, note that
>your birthdays on the device will be incorrect. We are reviewing options and
>will keep the list posted of any changes in this situation.
>
>Ken
>_______________________________________________
>


Ken -

when you write or report that Entourage SP2 has a bug,  similar to previously
  reporting that Entourage SDK had bugs - - - how do you distinquish that it
  is specifically an Entourage flaw.  

one difficulty for the end-user in first IDENTIFYING then RESOLVING sync issues
  is that their are several components involved:  
       the desktop PIM software,  
       the specfic handheld device,  
       the devices OS,  and 
       the sync software or conduit being used.

one company reports & assures the problem is NOT with their product, and so
   must be the other company's  and  vice versa.

  
you may be convinced, and maybe right, that the problem is the desktop PIM.
however, i spent considerable time with MS support (both for Data Services & Entourage)
   because of failed sync's with MSWM-2.  i advised them mark/space had reported
   bugs or anomalies with creation of certain calendar events in Entourage that
   impedes or corrupts syncs.  they respond that they can't be certain how 
   good or bad third-party software processes & handles the data.  

they noted that the data functions satisfactorily on the desktop, AND
   syncs properly with other software so . . . they can't conclude that the problem
   is neccessarily theirs but may in fact be "related to the way MSWM handles info".

again, i pose this question not specifically just about SP2 but also about 
   past reported "Entourage SDK bugs" in writing events also.


   sabino
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