[missing-sync-winmobile-talk] Incorrect Password / Keychain Issues

[Ken Freeman]

Thanks for the detailed report!

I was NOT able to reproduce until I edited my existing Key Chain entry for
Missing Sync (I changed the password). Now I've had mixed results with
sometimes being able to connect fine, and other times it fails while
"waiting for device to provide password". Currently it is always connecting
fine (the log shows the password is correct).

11/28/05 14:11:06  Monitor:  needPassword
11/28/05 14:11:06  Listener:  reading header
11/28/05 14:11:06  Listener:  reading deviceName
11/28/05 14:11:06  Listener:  reading deviceClass
11/28/05 14:11:06  Listener:  reading deviceHardware
11/28/05 14:11:06  Listener:  waiting for device to provide password
11/28/05 14:11:06  MSUI:  Found password in keychain
11/28/05 14:11:11  Listener:  Password was correct!
11/28/05 14:11:12  Listener:  Device Connecting: name "SmartPhone" class
"SmartPhone" hw "Audiovox SMT 5600"

If I can figure out a better, more permanent work around I'll post it here.
I will also log the bug so our engineers can have a stab at fixing this.

Questions?
1) Did you edit the MissingSync keychain item at all?
2) Have you connected more than this one Smartphone to this Mac?
3) How do you usually disconnect? Unplug device? Quit Missing Sync? Hit
'Disconnect' button? Unplug USB cable/cradle?
4) What state is your phone usually in when trying to connect?
Locked/Unlocked?

Thanks!
Ken


On 11/27/05 9:23 PM, "John Hildenbiddle" <john at hildenbiddle.com> wrote:

> This is my first post to the mailing list, as I have been patiently
> waiting for updates to solve several annoying issues I have been
> dealing with since I purchased Missing Sync for Windows Mobile (MSWM)
> 2.0 upon release.  The short explanation is that the program is
> predictably flakey, but does work if everything is done just right.
> I expected that in the beginning, and even chalked it up to "coming
> with the territory" when trying to get an MS Smartphone working with
> a Mac.
> 
> The issue that finally convinced me to post to the list is MSWM's
> inability to read the smartphone password stored in the keychain file
> consistently.  When a smartphone is connected for a second time, or
> when a smartphone is reconnected when a Mac returns from sleep mode,
> the password can not be read from the keychain file properly.  The
> user can recover by doing a disconnect / reconnect and entering the
> password again, but this shouldn't be necessary.
> 
> My setup is as follows:
> 
> Powerbook 15" (1.67GHz, 2GB RAM)
>    - Reformatted with 10.4.0, upgraded to 10.4.3
>    - Firewall disabled
> Audiovox SMT5600
>    - Hard reset to factory defaults.
>    - Only installed software is TCPMP video player
> Missing Sync 2.0.2
>    - Installed from actual 2.0.2 image, not upgraded from previous
> version.
> 
> The process to repeat the issue is easy...
> 
> 1) Turn on Powerbook (clean boot... not from sleep mode)
> 2) Connect phone via USB
>       - Phone connects properly
> 3) Disconnect phone
> 4) Reconnect phone
>       - Connection appears to hang on "Device Connecting..."
>       - Message window appears: "Incorrect Password.  The password
> entered for the Windows Mobile device is incorrect.  Please try again."
> 5) Click OK on message window
> 6) Disconnect phone
> 7) Connect phone
>       - Password prompt appears
> 8) Enter phone password
> 9) Click the "Store password in keychain" checkbox
> 10) Click OK
>       - Phone connects properly
> 
> I have noticed that when connecting the smartphone causes the
> "Incorrect Password" message window to appear (#4), there is a
> keychain item for "MissingSync" still listed under "Passwords /
> Application".   Clicking "OK" on that message window (#5) then causes
> the keychain entry to be removed.  So my question is, what is causing
> that keychain entry to no longer be readable by MSWM?
> 
> Thanks,
> John
> 
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