[missing-sync-pocketpc-talk] Missing Sync for Win Mobile Moved to July

[Eric Ullman]

Seth,

I understand your perspective, and I thank you for sharing it with us.

We decided less than a week ago that the software would not meet its June
ship date, and then I was out of town for a family wedding, back yesterday.
So please don't think that we're trying to jerk around our patient customers
by waiting until the last minute to announce the missed deadline. That isn't
the case.

We're close, and I hope that you can wait a bit longer for a good product.

Best regards,
Eric

-- 
Eric Ullman
Director of Sales and Marketing
Mark/Space, Inc.
eullman at markspace.com



On 6/29/05 6:41 PM, "Seth Palmer" <seth at sethpalmer.com> wrote:

> Eric,
> 
> This is really disappointing -- not so much having to push back the
> date, but the complete failure to manage your customers' expectations
> efficiently and timely. This list has been a-buzz with questions and
> concerns about the release date as June drew to a close -- and much much
> earlier -- and announcing the day before the product is due that it's
> delivery will be pushed back is really unacceptable.
> 
> I have been a long time supporter of MarkSpace and was an early beta
> tester for the first release of Missing Sync for Pocket PC. I have been
> involved with application development even longer. Believe me when I say
> that I understand how complex an operation it is to write, test and
> release an application like this. As a delivery person, it's my
> responsibility to keep my customers happy. When I don't, and their
> expectations aren't well managed, I risk losing busines -- just like
> MarkSpace shall, I suspect.
> 
> There are many drawbacks going with your competition - but their product
> is available now. And my Mac has been un-sync'd from my PPC for almost 2
> months. That's really not acceptable any more. I cannot begin to tell
> you how phenomenally disappointed I am. And it's not so much that MSWM
> is /late,/ it's that you waited until /*now*/ to announce the revised
> date. Many of us planned around this, but I cannot be as flexible any
> more, nor as conciliatory as I was when Tiger first came out and the
> flames on this list started and I stood up for you guys. Now, I feel
> this is a real slap in the face.
> 
> I was your customer. I was your supporter. And now, I don't know if I
> can be either.
> 
> Seth
> 
> 
> 
> 
> 
> Eric Ullman wrote:
> 
>> Hello,
>> 
>> We would like to give you an updated ETA on The Missing Sync for Windows
>> Mobile. Though we had hoped to ship this month, additional development and
>> testing are necessary before we ship the software. As a result, we have
>> pushed back the availability date for The Missing Sync for Windows Mobile to
>> next month.
>> 
>> We know that this is not the news that you were hoping for, and we hope that
>> you can accept our decision to ship when the software is ready, and not
>> before.
>> 
>> Stay tuned for additional updates as they become available. The mini-FAQ
>> below answers many of the questions we have been receiving lately.
>> 
>> Thanks much.
>> 
>> Eric
>> 
>>  
>>