[missing-sync-pocketpc-talk] Missing Sync for Win Mobile Moved to July

[Seth Palmer]

Eric,

This is really disappointing -- not so much having to push back the 
date, but the complete failure to manage your customers' expectations 
efficiently and timely. This list has been a-buzz with questions and 
concerns about the release date as June drew to a close -- and much much 
earlier -- and announcing the day before the product is due that it's 
delivery will be pushed back is really unacceptable.

I have been a long time supporter of MarkSpace and was an early beta 
tester for the first release of Missing Sync for Pocket PC. I have been 
involved with application development even longer. Believe me when I say 
that I understand how complex an operation it is to write, test and 
release an application like this. As a delivery person, it's my 
responsibility to keep my customers happy. When I don't, and their 
expectations aren't well managed, I risk losing busines -- just like 
MarkSpace shall, I suspect.

There are many drawbacks going with your competition - but their product 
is available now. And my Mac has been un-sync'd from my PPC for almost 2 
months. That's really not acceptable any more. I cannot begin to tell 
you how phenomenally disappointed I am. And it's not so much that MSWM 
is /late,/ it's that you waited until /*now*/ to announce the revised 
date. Many of us planned around this, but I cannot be as flexible any 
more, nor as conciliatory as I was when Tiger first came out and the 
flames on this list started and I stood up for you guys. Now, I feel 
this is a real slap in the face.

I was your customer. I was your supporter. And now, I don't know if I 
can be either.

Seth





Eric Ullman wrote:

>Hello,
>
>We would like to give you an updated ETA on The Missing Sync for Windows
>Mobile. Though we had hoped to ship this month, additional development and
>testing are necessary before we ship the software. As a result, we have
>pushed back the availability date for The Missing Sync for Windows Mobile to
>next month.
>
>We know that this is not the news that you were hoping for, and we hope that
>you can accept our decision to ship when the software is ready, and not
>before.
>
>Stay tuned for additional updates as they become available. The mini-FAQ
>below answers many of the questions we have been receiving lately.
>
>Thanks much.
>
>Eric
>
>  
>