[missing-sync-pocketpc-talk] (no subject)

Jonathan Greenberg lejongleur at earthlink.net
Mon Jun 27 13:41:09 PDT 2005


Yes, Catherine; respectfully, I'm with Seth.  I think we'd all 
appreciate some reassurance that a Tiger-compatible Missing Sync for 
Pocket PC will arrive by Thursday, as promised.  Or, on the off chance 
that you'll not be meeting the long awaited deadline, there will 
undoubtedly be some very disappointed customers who would nevertheless 
appreciate receiving your revised ETA.

Thanks,
Jonathan


Seth Palmer wrote:
> Well, Catherine -- thanks for the heads up ... but after being patient 
> and supportive of Mark Space weeks ago when the Tiger upgrade was 
> announced to be delivered before the end of June ... well ... we're at 
> the end of June this week. Should we be expecting a happy announcement 
> soon?
>
> /seth
>
>
> Catherine Russell wrote:
>
>> Greetings all.
>>
>> Mark/Space experienced a problem with our server Friday afternoon 
>> that persisted until Monday morning about 8am California time.
>>
>> This issue resulted in the loss of all support requests for the 
>> Missing Sync for Pocket PC. If you posted a request for support on 
>> our website during this timeframe, please resubmit your request.
>>
>> Resubmitting is the only way that our support group will be able to 
>> review and resolve your issue.
>>
>> I certainly apologize for any inconvenience this may have caused and 
>> we will work hard to track down your reported bug or resolve your 
>> issue as soon as possible.
>>
>> Please do not hesitate to resubmit your request if you originally 
>> submitted Friday after 12pm California time, Saturday, Sunday or 
>> Monday until 8am.
>>
>> Emails to the Missing Sync for Pocket PC discussion list were 
>> received and do not need to be resubmitted.
>>
>> Catherine
>> Customer Support Manager
>> Mark/Space, Inc.
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