[sales #532458]: Re: [missing-sync-pocketpc-talk] Re:
missing-sync-pocketpc-talk Digest, Vol 30, Issue 10
Mark S. Londner
Mark at LBIhome.com
Thu Jul 21 11:33:04 PDT 2005
Ed, (note: the term,"you" refers to Markspace; not you personally)
So, you're telling me that even though after purchasing Missing Sync
and using, or learning to use, it for only one month, I will be
required to purchase it all over again.
Not very "consumer friendly" I must say.
I'm very disappointed, to say the least.
Mark
PS: You can "bend the rules/promises" at "your end"; but, can't make
an exception for "my end". Say nothing of the resources and time I
lost/spent (a month and a half) between the time I installed Tiger on
4/29/05 and (without any word from you, regarding Tiger's
incompatibility) uninstalling Missing Sync on 6/15/05; and not being
able to utilize my iPaq through present (and however longer until
you're ready to release it). Does Markspace think I'm "made of money"?
On Jul 21, 2005, at 1:58 PM, info at markspace.com wrote:
>
> Hi Mark,
>
> We are not making special exceptions for the free upgrade
> qualification period. Everyone wants special consideration, and we
> are just not able to give it, considering the amount of resources
> going into this release.
>
> Missing Sync for Windows Mobile, with support for Tiger (Mac OS
> 10.4.x), Address Book, iCal and Entourage, will be released the end
> of July 2005. It will be a paid upgrade to Missing Sync for Pocket
> PC users (free if Missing Sync for Pocket PC was purchased after
> April 1, 2005). Please note that syncing Entourage does not sync
> email - just the Contacts, Calendar, Tasks and Memos.
> http://www.markspace.com/missingsync_windowsmobile.html
>
> Missing Sync for Windows Mobile will be for a Pocket PC or
> Smartphone running:
>
> Windows Mobile 2003 for
> * Pocket PC (First or Second Edition)
> * Pocket PC Phone Edition (First or Second Edition)
> * Smartphone (First or Second Edition)
>
> Windows Mobile 2002 for
> * Pocket PC / Pocket PC 2002
> * Pocket PC Phone Edition
> * Pocket PC 2002 Phone Edition
> * Smartphone / Smartphone 2002
>
> The best way to be informed of the new release is to join the
> announcement list at:
> http://lists.markspace.com
>
> Regards,
> Ed
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Please be patient with our email support, we are not staffed to be
> able to provide phone support.
>
> Customer and Technical Support with searchable knowledgebase:
> http://www.markspace.com/support/
>
> Retrieve license codes or request a new download link:
> http://www.markspace.com/resend-codes.php
>
> To update your email address in our database:
> http://www.markspace.com/change-email.php
>
> AltaVista - Babel Fish Translation Service:
> http://world.altavista.com
>
> Thanks for choosing The Missing Sync!
>
> On Thu, 21 Jul 2005 04:59:15 -0700, Mark at LBIhome.com wrote:
>
>> Markspace --
>>
>> I purchased my Mac on 2/25/05,
>> ordered Missing Sync on 3/13/05 (inv
>> #36223A)
>> ordered replacement of a defective
>> iPaq on 3/30/05
>> installed Tiger on 4/29/05
>> uninstalled Missing Sync on 6/15/05
>>
>> After numerous problems with synchronization, and much time spent
>> only to determine my iPac was the problem, replaced it and again
>> began to learn how to use both the iPaq (the first handheld I've ever
>> had) and Missing Sync the first week of April. Subsequently (see
>> above) installed Tiger and quit using the iPaq, which I was just
>> getting the hang of, and relying on very heavily. So, as you see (as
>> you know) I've been without it for the past 12 weeks (very
>> frustrating to say the least).
>>
>> Since Markspace has set 4/01/05 at the "free replacement" date, I
>> either missed it by a maximum of 19 days (or 1 day, as the iPaq
>> replacement date is concerned).
>>
>> In view of the delay in the "shipping" of The Missing Sync
>> forthcoming replacement, I hereby request Markspace will honor the
>> fact that I was just beginning to get comfortable with said software,
>> and hardly even got to use it before Tiger was installed and rendered
>> it incompatible, and send me a new CD without any additional
>> "purchase" on my part.
>>
>> I will continue to be patient, as I prefer you get the "bugs out"
>> before releasing the new version and I (not a computer wizard)
>> install it. But; I, as you well know, along with others, am rather
>> anxious.
>>
>> Please, let's process my request now (not wait for "it's release") so
>> as soon as it's available you will send me a new CD at no additional
>> charge.
>>
>> I thank you in advance for most likely granting this most fair and
>> reasonable request.
>>
>> Mark Londner
>> __________________________________________________________________
>> Mark S. Londner, AIA
>> ASHI, NOVA ASHI, VAREI, VACHI (Virginia Certified Home Inspector)
>> LBI Home Inspection
>> 540-668-6339
>> www.LBIhome.com
>> Mark at LBIhome.com
>> 15547 Honey Locust Lane
>> Purcellville, Virginia, 20132-2761
>>
>>
>> On Jul 21, 2005, at 6:27 AM, R.I.Pienaar wrote:
>>
>>
>>>
>>>
>>>
>>>> PS: I bought my first Mac in early February this year. I see I
>>>> bought The Missing Sync on 14th February and Tiger on the day of
>>>> its
>>>> release - 29th April. This means I have only been able to sync my
>>>> PPC for 2 and a half months. I'm hoping MarkSpace will agree to
>>>> let
>>>> me upgrade free since I missed the official free upgrade date by
>>>> only
>>>> 6 weeks...
>>>>
>>>>
>>>
>>> you'd think? I missed it by a week or two, maybe even days I cant
>>> recall now,
>>> given the really bad expectation management they should be shifting
>>> the grace
>>> period for free updates back significantly.
>>>
>>>
>>> _______________________________________________
>>> missing-sync-pocketpc-talk mailing list
>>> missing-sync-pocketpc-talk at lists.markspace.com
>>> Unsubcribing information, subscription options and list archives
>>> can be found at:
>>> http://lists.markspace.com/mailman/listinfo/missing-sync-pocketpc-
>>> talk
>>>
>>>
>>>
>
>
>
>
__________________________________________________________________
Mark S. Londner, AIA
ASHI, NOVA ASHI, VAREI, VACHI (Virginia Certified Home Inspector)
LBI Home Inspection
540-668-6339
www.LBIhome.com
Mark at LBIhome.com
15547 Honey Locust Lane
Purcellville, Virginia, 20132-2761
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