[missing-sync-pocketpc-talk] Re: missing-sync-pocketpc-talk Digest, Vol 30, Issue 10

[Mark S. Londner]

Markspace --

I purchased my Mac on 2/25/05,
                             ordered Missing Sync on 3/13/05 (inv  
#36223A)
                             ordered replacement of a defective iPaq  
on 3/30/05
                             purchased Tiger on 4/29/05
                             installed Tiger on 7/29/05
                             uninstalled Missing Sync on 6/15/05

After numerous problems with synchronization, and much time spent  
only to determine my iPac was the problem, replaced it and again  
began to learn how to use both the iPaq (the first handheld I've ever  
had) and Missing Sync the first week of April.  Subsequently (see  
above) installed Tiger and quit using the iPaq, which I was just  
getting the hang of, and relying on very heavily.  So, as you see (as  
you know) I've been without it for the past 12 weeks (very  
frustrating to say the least).

Since Markspace has set 4/01/05 at the "free replacement" date, I  
either missed it by a maximum of 19 days (or 1 day, as the iPaq  
replacement date is concerned).

In view of the delay in the "shipping" of The Missing Sync  
forthcoming replacement, I hereby request Markspace will honor the  
fact that I was just beginning to get comfortable with said software,  
and hardly even got to use it before Tiger was installed and rendered  
it incompatible, and send me a new CD without any additional  
"purchase" on my part.

I will continue to be patient, as I prefer you get the "bugs out"  
before releasing the new version and I (not a computer wizard)  
install it.  But; I, as you well know, along with others, am rather  
anxious.

Please, let's process my request now (not wait for "it's release") so  
as soon as it's available you will send me a new CD at no additional  
charge.

I thank you in advance for most likely granting this most fair and  
reasonable request.

Mark Londner
__________________________________________________________________
Mark S. Londner, AIA
ASHI, NOVA ASHI, VAREI, VACHI (Virginia Certified Home Inspector)
LBI Home Inspection
540-668-6339
www.LBIhome.com
Mark at LBIhome.com
15547 Honey Locust Lane
Purcellville, Virginia, 20132-2761


On Jul 21, 2005, at 6:27 AM, R.I.Pienaar wrote:

>
>
>> PS:  I bought my first Mac in early February this year.  I see I
>> bought The Missing Sync on 14th February and Tiger on the day of its
>> release - 29th April.  This means I have only been able to sync my
>> PPC for 2 and a half months.  I'm hoping MarkSpace will agree to let
>> me upgrade free since I missed the official free upgrade date by only
>> 6 weeks...
>>
>
> you'd think? I missed it by a week or two, maybe even days I cant  
> recall now,
> given the really bad expectation management they should be shifting  
> the grace
> period for free updates back significantly.
>
>
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