[missing-sync-pocketpc-talk] Re: missing-sync-pocketpc-talk Digest, Vol 30, Issue 10

[Tim Lawson]

... and in addition, don't forget that MS have recently released  
WM2005 so all devs have had to ensure compatibility with three PPC  
OSs - 2003, 2003SE and WM2005 as well as OSX updates etc.  (And I'm  
not connected to MarkSpace other than being a customer).

The bottom lines to me are:

1    Delays are not appreciated by customers who understandably get  
very frustrated.
2    Software released with known bugs are not appreciated by  
customers who understandably get very frustrated.
3    MarkSpace should not have given a release date at any point.
4    Having missed a given deadline, MarkSpace should live up to  
their commitment to their customers and do what they say they will do  
(keep us informed).
5    MarkSpace should learn by the comments posted here so as not to  
repeat the same errors in the future.
6    Customers sufficiently frustrated by actions of which they do  
not approve should 'vote with their feet' but avoid a slanging match.

I must say I did find it peculiar that Eric Ullman (Sales and  
Marketing Director, MarkSpace) chose to mention (in a post to this  
forum on 29th June) the fact that he was "out of town for a family  
wedding" as being part of the reason for not supplying timely  
information as to the delayed release schedule.

Just my ten cents...

Tim.

PS:  I bought my first Mac in early February this year.  I see I  
bought The Missing Sync on 14th February and Tiger on the day of its  
release - 29th April.  This means I have only been able to sync my  
PPC for 2 and a half months.  I'm hoping MarkSpace will agree to let  
me upgrade free since I missed the official free upgrade date by only  
6 weeks...

On 21 Jul 2005, at 02:34, Robert Silber wrote:

> Patience is a virtue; lovingkindness goes a long way toward healthy
> relationships; hostility leads to hatreds and the world is too full  
> of that
> now.
>
> That being said, I too am anxiously waiting for the new release of  
> Missing
> Sync, and I will patiently wait until they are satisfied that their  
> product
> will do as promised. I tried the software offered by Pocket Mac and  
> found it
> to be totally unreliable, failing to reliably sync my calendar and  
> in fact
> jumbling my appointments, so I appreciate the wait while they  
> finish writing
> code and testing this product. For this short wait (in the  
> universal realm
> of time) I am simply printing my calendar and doing it the way we  
> all did
> before PDA's. Don't worry...the sun will still rise in the morning!
>
> For those who are quick to criticize, why not try Pocket Mac and  
> see how
> happy you are--or are not. Or try writing your own code and  
> releasing your
> own product. In the boardroom, if someone offers a criticism, they had
> better offer a solution. If you want to grip, offer an alternative  
> product.
> Competition is good for the industry and the consumer. Mac users  
> would all
> benefit from more choices--maybe the product you create will be  
> wonderful,
> maybe you can write it with no flaws and maybe you can do it  
> quickly with no
> one complaining about you.
>
> Bob Silber, Mac user and PDA owner.
>
>
>
>> From: <missing-sync-pocketpc-talk-request at lists.markspace.com>
>> Reply-To: <missing-sync-pocketpc-talk at lists.markspace.com>
>> Date: Wed, 20 Jul 2005 15:10:40 -0700
>> To: <missing-sync-pocketpc-talk at lists.markspace.com>
>> Subject: missing-sync-pocketpc-talk Digest, Vol 30, Issue 10
>>
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>> _______________________________________________
>> Today's Topics:
>>
>>    1. Re: Missing Missing-sync-pocketpc (Jonathan Greenberg)
>>    2. Re: Missing Missing-sync-pocketpc (R.I.Pienaar)
>>    3. Re: Missing Missing-sync-pocketpc (Corey McLaughlin)
>>    4. Re: Missing Missing-sync-pocketpc (brettenwolf at mac.com)
>>    5. Re: Missing Missing-sync-pocketpc (R.I.Pienaar)
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