[missing-sync-pocketpc-talk] Cannot get Pocket PC to connect

[Catherine Russell]

Adrian,

What type of device do you have? Is it on our list of supported devices at:

http://www.markspace.com/ppc_devs.html

You don't mention if you followed the steps for removing Pocket Mac If 
you have ever had Pocket Mac installed on your Mac it must be removed 
completely. See our Knowledgebase article on how to do that at:

http://www.markspace.com/support/index.php?x=&mod_id=2&id=1

If you continue to have problems, please report the issue to our support 
department by completing a request for support form at:

http://www.markspace.com/support/emailsupport_msppc.html

Be sure to include information on exactly what trouble-shooting you have 
done.

Catherine

Adrian Thornton wrote:

> I cannot get my Pocket PC to connect with my Mac. Sometimes the Pocket 
> PC initiates contact but the Mac does nothing at all, and sometimes 
> neither device does anything. The log files show nothing. For several 
> months sync worked fine, and then I had disconnect issues for a month 
> or so. Now I have no luck connecting my device at all. I have gone 
> through the troubleshooting steps from the knowledgebase, as outlined 
> below:
>
> 1) Please verify that you have at least an owner name, device name and 
> email address entered into the device's owner information screen. Try 
> a soft reset on the device and then try connecting again. Also, make 
> sure to update the device list to include support for new devices.
>
> This has all been done, and all information is up-to-date and correct.
>
>  2) Internet Connection
>
> An internet connection is present.
>
>  3) Verbose Logging
>
> The log file is completely empty.
>
>  4) HUB
>
> My cradle is plugged directly into the Mac. I have tried all three USB 
> ports.
>
>  5) Cradle/Device Connectors
>
> I have tried and tested both my cradle and the USB sync cable. The 
> sync cable works fine with Windows PCs, and both cradle and cable 
> worked fine on my Mac when I tested my device with the PocketMac 
> software. I have since removed PocketMac according to your instructions.
>
>  6) Firewall
>
> I have no firewall present.
>
>  7) Pocket Mac
>
> I have completely and thoroughly followed the instructions to remove 
> PocketMac and reinstall Missing Sync.
>
>  8) Create a Proxy exception
>
> I have created this Proxy exception.
>
>  9) Re-install Missing Sync
>
> I have tried uninstalling and reinstalling Missing Sync as two 
> different Admin users, as well as using the Root account.
>
>  10) Logitech Drivers
>
> I have removed the logitech drivers as instructed.
>
>  11) Change the Mac’s Host Name
>
> I have changed my Mac's host name twice.
>
>  12) Connect with other computers
>
> My Pocket PC syncs just fine with other computers.
>
>  13) Install under a different login
>
> I have tried Missing Sync under two different Admin accounts as well 
> as the Root account.
>
>
> Last, but not least, I have also performed an "Archive and Install" 
> reinstallation of OS X on my machine, and then installed all Apple 
> updates. I followed this by going through all the troubleshooting 
> steps again. This came to no avail.
>
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