[missing-sync-pocketpc-talk] Re: missing-sync-pocketpc-talk Digest, Vol 22, Issue 1

[Adam Barrow]

What is the status of this update? I personally have not heard anything 
in a while, and didn't see anything on the Mark/Space site....

On Nov 1, 2004, at 6:20 PM, Ken Freeman wrote:

> On the contrary! Mark/Space is working on what we think will be a very
> impressive update. In an earlier list response today I mentioned that 
> in the
> upcoming weeks we will be asking for beta testers.
>
> As for our support offerings. We do realize that for the past few 
> weeks our
> email support has been behind, resulting in longer delays in replying 
> to
> some customer problems. We recently hired another support operator and 
> are
> making changes to the www.markspace.com/support page to help improve 
> access
> to the self help information. We are also looking at adding other 
> support
> options in the near future to provide live support help.
>
> We encourage people to use the support email forms at
> http://www.markspace.com/support/emailsupport.html. These forms ask 
> specific
> questions that will help us better troubleshoot your problem. Too often
> customers don't provide enough detail for us to troubleshoot the 
> problem and
> it takes two or three emails to get the key information. This slows 
> down our
> support personnel by filtering and replying to emails just to gather
> information. Please use these forms and be sure to provide steps to
> reproduce the problem you are having.
>
> Myslef and others at Mark/Space do monitor this list. Please feel free 
> to
> continue posting product suggestions and questions.
>
> Thanks!
> Ken Freeman
> Missing Sync Product Manager
> Mark/Space, Inc.
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