[missing-sync-pocketpc-talk] Re: communication with Markspace

[Kimberly Ruohio]

Oh well, I tried. I give up.

Kim



> How hard is it to forward on to tech support the email message which
> you sent to the discussion list?  Or better yet, email both the list
> and tech support at the same time?  This isn't longhand.
>
> I'm not flaming here, but over the last however many months I've been
> reading this list, the issue of "why should I have to send my bug to
> tech support AND the discussion list" has popped up numerous times, and
> I'm just puzzled about the perception of this as being a stumbling
> block to communication / customer support.  Am I missing something?  (I
> must confess, I've never filed a bug report, so I'm a little ignorant
> of the process.  TMS:PPC has always worked fine for me.)
>
> I suspect that, as far as the actual reasoning behind this on
> Mark/Space's part, Mr. Charlesworth nailed it on the head in his reply
> to this message.
>
> My $.02
>
> David
>
>
> On Nov 14, 2003, at 12:28 AM, Kimberly Ruohio wrote:
>
>> The lists are handy since you can see perhaps if others are having the
>> same problem. And there's the knowledge that perhaps Markspace sees
>> the conversation. But my heart sinks when I see Markspace saying to
>> email them again via their support address. Why? This is beaurocratic
>> red tape to me. Markspace saw the mailing list message. Why make the
>> customer waste more time emailing you twice?
>
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> End of missing-sync-pocketpc-talk Digest, Vol 10, Issue 18
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