[missing-sync-pocketpc-talk] Communication with Markspace

[David Evans Morris]

How hard is it to forward on to tech support the email message which 
you sent to the discussion list?  Or better yet, email both the list 
and tech support at the same time?  This isn't longhand.

I'm not flaming here, but over the last however many months I've been 
reading this list, the issue of "why should I have to send my bug to 
tech support AND the discussion list" has popped up numerous times, and 
I'm just puzzled about the perception of this as being a stumbling 
block to communication / customer support.  Am I missing something?  (I 
must confess, I've never filed a bug report, so I'm a little ignorant 
of the process.  TMS:PPC has always worked fine for me.)

I suspect that, as far as the actual reasoning behind this on 
Mark/Space's part, Mr. Charlesworth nailed it on the head in his reply 
to this message.

My $.02

David


On Nov 14, 2003, at 12:28 AM, Kimberly Ruohio wrote:

> The lists are handy since you can see perhaps if others are having the 
> same problem. And there's the knowledge that perhaps Markspace sees 
> the conversation. But my heart sinks when I see Markspace saying to 
> email them again via their support address. Why? This is beaurocratic 
> red tape to me. Markspace saw the mailing list message. Why make the 
> customer waste more time emailing you twice?