[missing-sync-pocketpc-talk] Re: Bluetooth

[Ken Freeman]

Our best chance of fixing these problems is when we can reproduce them. 
Besides reporting such problems to this list please also report any 
such issue to Support at markspace.com, including as much detailed 
information and DETAILED steps to duplicate the problem.

Here is the latest on some of the problems you mentioned below.

- Panther Support
Our testing has shown no problems using Missing Sync for Pocket PC with 
Panther. We have tested on a variety of Macs, both upgrade scenarios 
and clean installs. There have only been about 15 customers reporting 
problems to support. We have asked each for their log files and Apple 
System Profiler report and we have assigned an engineer to review this 
information. Some of these customers have resolved the problem by 
re-installing Missing Sync or Mac OS X v10.3.

- BluetoothToTTY
I spent time today trying to duplicate any strange behavior with 
BluetoothToTTY processes going haywire. I didn't see anything strange 
on a 15" PowerBook with the USB Bluetooth dongle. I only have 1 
BluetoothToTTY process running. There should only ever be one 
BluetoothToTTY process running. If asyncd crashes, it could be possible 
for another BluetoothToTTY process to start under certain conditions. 
If you are seeing this problem please send details to 
support at markspace.com, including a screen shot of Activity Monitor 
showing the multiple processes, the Missing Sync log file, the asyncd 
crash report log, and the console.log.

- Huge Log files
Thanks for reporting this. We found a bug that will be fixed in the 
next release. Until then I suggest you turn off Verbose Logging to help 
cut down on what is written to the log. If you need to delete the log 
type "rm -f /usr/MissingSync/var/log" in Terminal and hit return.

Ken

On Nov 11, 2003, at 2:36 PM, Kimberly Ruohio wrote:

> *sigh*
>
> 1. Go to http://homepage.mac.com/plainsong and look at the pictures 
> there if you want to know why my furniture is arranged the way it is.
>
> 2. Since Bluetooth is acting so flakey, you end up back at the 
> computer anyway.
>
> Honestly, is there anyone at Markspace that actually cares about these 
> and the other huge recurring problems that others are having? 
> Honestly, bluetooth-tty strangeness, huge log files, possible 
> incapitability with new OS, old bugs popping back up again... 
> Hopefully you're working hard on these things and not just ignoring 
> us. :(
>
> Kim
>
>
>> I realize this has nothing to do with your problem, but I'm curious as
>> to why you'd want to surf the net on a handheld when you're 12 inches
>> away from an iMac?
>>
>>
>> On Nov 10, 2003, at 4:35 PM, Kimberly Ruohio wrote:
>>
>
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