[missing-sync-pocketpc-talk] Question re: your request for assistance

[Constantine Theodossiou]

Scott,
I have launched the system profiler and have done everything up to 4 as per
your message below. But within the Devices and Volumes tab there is no other
tab that supplies the information you mention on 5.

Can you please help?

Thanks
Constantine

P.s. By the way, every time I take the USB off my Ibook, the modem
"unexpectedly quits"

Scott Gruby5/7/03 11:17 pmsgruby at markspace.com

> Greetings!
> 
> In an effort to support as many devices out of the box, we'd like to
> request a little assistance from those of you on this list. As we don't
> have access to every device out there, we would like you to do the
> following and send it to <mailto:pocketpc-beta-feedback at markspace.com>
> (not the list):
> 
> 1. Connect your device to your Mac via USB (it should attempt to start
> ActiveSync, if it doesn't, take the device out of the cradle and try
> again).
> 2. Launch Apple System Profiler (if it was already running, choose
> Refresh from the Window menu)
> 3. Choose Devices and Volumes
> 4. Look under USB Information for a device (or devices) that is not
> identified or says "Vendor-Specific"
> 5. Open the tab and send the following information:
> Product ID:
> Vendor ID:
> 
> On your Pocket PC device. Choose Settings from the Start Menu, Tap
> System, Tap About and Send the version information.
> 
> For example, for the iPAQ 2215 on my desk, I would send:
> 
> Manufacturer: HP
> Device Model: iPAQ 2215
> Vendor ID: 1008
> Product ID: 4118
> Version: 4.20.1081 (Build 13100)
> 
> While we aren't guaranteeing that your device will work out of the box,
> this will really assist us. If you have any questions, please let me
> know by sending email to: <mailto:pocketpc-beta-feedback at markspace.com>.
> 
> Thanks.
> 
> --
> Scott Gruby
> <http://www.markspace.com/>
> 
> Please contact support at markspace.com for assistance with Mark/Space
> products.
> 
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