[missing-sync-palmos-talk] Treo 650 and a Mac OS 10.4.7 using iCal

Tue Sep 12 12:23:22 PDT 2006

Hey Brian -

Thanks for the advice!  This is what I did and it is NOW working -
even after I quit iCal and restart iCal - it's all there (thank
goodness).

Thanks for the tip on iSync.... When I simply cleared out the sync
history and rebooted - it did not work.

But this did work....(using your hints)...

1) Open the Activity Monitor and shut down iCalAlarmScheduler, Sync
and iSync services, and even the Missing Sync monitor
2) Remove all iCal from my USER folder (that is the iCal folder and
all the "cache" files for the calendar - and only in my "home" folder)
3) Reset the sync history in iSync as Brian suggested
4) Reboot
5) Check Markspace to insure that you have "ALL" events selected on
the events conduit
6) Sync with the Treo 650
7) Look at your calendar - it's all there!  Now, the big test, shut
down iCal and restart it.  It was all there again - case closed - it
now works just fine.

Thank you Brian for the WONDERFUL explaination on iSync and how
Markspace (and other apps) use MacOSX services.  It was perfect and
now I understand.

-johnr

On 9/12/06, Brian M. Criscuolo <bcriscuolo at markspace.com> wrote:
> John,
>
> On Sep 11, 2006, at 9:36 PM, John Romero wrote:
>
> If you're trying to reset the sync data so that Missing Sync works
> better, you're approaching it from the wrong angle. I'll explain
> better below.
>
> > I have a similar issue.  This is what I did - but it STILL does not
> > work - but works the very first time you use iCal - then when you quit
> > and restart - it doesn't work....
> >
> > 1) Use Finder - Search for anything iCal in your USER directory (ie
> > John if you are John) and delete it.
> > 2) Use Finder to find all .ics files and delete them.
> > 3) Sync with your Treo (make sure that you had the settings set to
> > "sync" and not use desktop or something crazy like that)
> > 4) After sync, start iCal - watch as the HOME and WORK show up, then
> > in about 5 or more seconds - all of your stuff "appears".
> > 5) Check it over - wow - it looks great and you are happy it is
> > working again - whew.
> > 6) Quit iCal and open iCal again - ... oh.. it's all blank again - but
> > not really...  Click on the to-do's.  Then you will see your calendar
> > start to show up - sort of.. but there are no categories on the left,
> > etc.
> >
> > SCREAM and yell because it's all screwed up AGAIN.
> >
> > Repeat steps 1-6 - and NEVER quit iCal and it all seems to work
> > just right...
> >
> > Seriously.. it appears that "something" happens when we close iCal - a
> > data-cache or something - and that is when it get screwed up again.
> >
>
> iCal, Missing Sync, .Mac, Address Book, etc. are all "sync clients"
> of Sync Services, Apple's system-wide sync engine. All the data goes
> into the sync engine in a well-defined and documented format (the
> schema) and Sync Services takes care of the rest. The problem you're
> fining with iCal acting wacky is not in the ics data, but rather in
> the data that is in Sync Services.
>
> iCal has its own local databases, the ics files. It "pushes" that
> data into the Sync Services "truth" and other clients draw from the
> truth to find out what data is available to sync. A sync client never
> directly accesses any application's data (nothing we read about an
> event, for instance, suggests it came from iCal). When you delete the
> local iCal databases, and then launch iCal again, iCal sees that
> something *big* has happened to its previous state, and first hits
> the sync engine up so that it can refresh all its data from whatever
> its last sync was. Home and Work calendars are the "default" ones,
> but the delay you see before all your data appears (#4 above) is the
> time it takes to read the sync engine's data and populate the ics
> files again.
>
> After you quit and opened up iCal again, only to find your data not
> showing is likely an iCal issue directly, not related to sync or even
> its data. I've seen this often enough, and I usually click on the
> list-view widget at the bottom right of the screen (3rd from right)
> and see all my events and todos, and selecting one tends to refresh
> the UI. I think it would probably go away after a restart.
>
> One thing to remember when deleting the iCal files directly is that
> other applications still have that data open - iCalAlarmScheduler is
> always running (see your Accounts prefs), and 3rd party apps often
> read the data straight from the ics files.
>
> > I also noticed that even after I deleted "anything with iCal" in it,
> > Markspace progam still "remembered" all my categories.. hmmm. don't
> > like that.  I think that is what is causing the problem...
> >
>
> As indicated above, we draw all our information from Sync Service -
> not from iCal. The data that we are seeing is live sync data, and
> would appear in any sync client that handles events.
>
> > I don't like it one bit.
>
> Hopefully that can be changed. You need to fully reset the sync
> history on your Mac, and Apple's given you a somewhat hidden way to
> do so. Launch iSync, open the iSync Preferences, and click "Reset
> Sync History." Wait for the iSync window to refresh, and when it is
> done restart your Mac. When it comes back up, launch Address Book and
> iCal.
>
> This will remove any stored data in the sync truth database for any
> sync clients (iCal, AB, Missing Sync, .Mac, etc. etc. etc.). When the
> applications relaunch, they will populate the truth with the
> application data. This is likely to clear up any issues with the sync.
>
> One reason why issues like this aren't noticed by many is that there
> are relatively few sync clients from companies other than Apple. If
> you're not using Missing Sync products, or Chronos SOHO, or Entourage
> with Sync Service support turned on, or a few others - your data is
> never being synchronized outside of Apple's code.
>
> Good luck. If you continue with sync issues, please contact our
> support team for further assistance.
>
> b
>
> > -johnr
> >
> >
> > On 9/11/06, Scott Gruby <sgruby at markspace.com> wrote:
> >>
> >> On Sep 11, 2006, at 4:29 PM, J.T. Hardy wrote:
> >>
> >> > no better with the 700p... feel like i wasted my money on missing
> >> > synch... it worked for awhile.. synging with the calendars.. but
> >> > all of a sudden, an anomaly and support is no where to be found....
> >> >
> >>
> >> First off, make sure that you can launch the Calendar on your device
> >> at least once. Second, are you using any third party calendar
> >> application or any hacks? The error indicates that the conduit can't
> >> open the database for events on the handheld. It could be that some
> >> other application has it open, it doesn't exist, or is corrupt.
> >>
> >> Our support folks are quite backed up right now, but will help you as
> >> soon as possible.
> >>
> >>
> >> --
> >> Scott Gruby
> >> Mark/Space, Inc.
> >> <http://www.markspace.com/>
> >>
> >> Please visit <http://www.markspace.com/support/> for assistance with
> >> Mark/Space products.
> >>
> >>
> >> _______________________________________________
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>
>
> ********************
> Brian M. Criscuolo
> Lead Software Engineer
> Mark/Space, Inc.
> bcriscuolo at markspace.com
> <http://www.markspace.com>
>
>
>
>
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