Sent query to Splash - Fwd: [missing-sync-palmos-talk] Photos not appearing right Splashphoto

[k.dawson at mac.com]

Scott - I sent this query to Splashdata tech support as I really  
don't understand what you're trying to explain to me. I just don't  
know how I'd crop these photos or even where to start. it just  
doesn't make sense.

-------

I bought Missing Sync for my Palm. They include Splashphoto but I  
decided to buy the full Desktop version for a special price from  
Missing Sync. When I sync photos to the TX, I set a ratio of 640 x  
480 as that is what the Palm Desktop would send them over as using  
Send to Handheld. When they come in from Missing Sync, if I view the  
photos using the Palm viewer they look perfect and fill the screen.  
When I view the photos using Splashphoto they don't properly fill the  
screen. The top and bottom have a small black space before you get to  
the white Splashphoto outline. Missing Sync says I need to crop the  
pictures to come out with the same aspect ratio as they sync over but  
I really have no idea what they are talking about. The photos look  
perfect in the Palm viewer. I asked Missing Sync if I should choose a  
different setting on my Cybershot. I'm shooting at 3 megapixels,  
which is plenty for the size that I'm viewing. However the camera  
supports 7.2, 3:2 (I don't know what this means) 5, 3, 1 and VGA  
mode. I asked Missing Sync if the 3:2 setting would solve the  
problem. The reason I like using Splashphoto is that I can easily  
categorize photos on the desktop and sync them to the Palm. This is  
easier than setting up albums in the Palm viewer. However, it is the  
Palm viewer that is allowing me to see the photos as they should appear.

Do you have any idea what might be wrong here?

From: Support Request
http://www.splashdata.com/support/supportreq.htm

--------



Kerry



Begin forwarded message:

> From: Kerry <kerry.d at mac.com>
> Date: October 12, 2006 3:10:06 PM EDT (CA)
> To: "The Missing Sync (Mac/Palm OS) Discussion List" <missing-sync- 
> palmos-talk at lists.markspace.com>
> Subject: Re: [missing-sync-palmos-talk] Photos not appearing right  
> Splashphoto
>
> I guess I don't understand. Why do they look fine in the Palm  
> viewer and not so in Splashphoto. Also, I don't know what you mean  
> by cropping the pictures to an aspect ration that remains the same.  
> I really have no idea what I'd do to the pictures. Right now I'm  
> shooting my photos at 3 megapixels. My camera supports 7.2 mpx.  
> However there is a setting called 3:2. I really don't know what  
> this setting means other than what it says in the manual. You can  
> set the Camera at 7.2, 3:2, 5, 3, 1 and VGA. Would this 3:2 do the  
> trick.
>
>
> Kerry
>
>
>
> On Oct 12, 2006, at 2:36 PM, Scott Gruby wrote:
>
>>
>> On Oct 12, 2006, at 11:24 AM, k.dawson at mac.com wrote:
>>
>>> Scott - I tried the 320 x 480 that you suggested but that didn't  
>>> work. The photo just sat in the middle of the screen like 320  
>>> x320. I then set the photos to 640 x 480. On my TX, for some  
>>> reason, it is able to see these photos in the Palm viewer (the  
>>> Lifedrive could not). They look perfect on the screen. However in  
>>> Splashphoto, the photos don't look right. They are fully filling  
>>> the height of the screen. They are leaving small black borders  
>>> before it gets to the Splashphoto white border. I'm not sure if  
>>> this is a problem with Splashphoto or Missing Sync and the  
>>> resolution I've got it set at. However like I said in the Palm  
>>> viewer it fills the screen but not in splashphoto. So in the Palm  
>>> viewer I prefer the look. However, I bought the desktop version  
>>> of Splasphoto which allows you to easily categorize your photos.  
>>> I'd have to set up albums in the Palm viewer if I want to see  
>>> these things nicely or use Splashphoto and put up with the images  
>>> just not filling the screen. Should I get in touch with  
>>> Splashphoto's tech support or is this something you can  
>>> troubleshoot.
>>
>> The reason the pictures aren't filling the screen is probably  
>> because your pictures are not a multiple of 640x480. We scale the  
>> images using an even multiple so that the aspect ratio remains the  
>> same. You'll need to crop the pictures to something that has the  
>> same aspect ratio.
>>
>> --
>> Scott Gruby
>> Mark/Space, Inc.
>> <http://www.markspace.com/>
>>
>> Please visit <http://www.markspace.com/support/> for assistance  
>> with Mark/Space products.
>>
>>
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>