[missing-sync-palmos-talk] Fwd: [Mark/Space Support #691626]:
Mark/Space Contacts Missing Sync for Palm OS Support Request
k.dawson at mac.com
k.dawson at mac.com
Wed Oct 4 09:34:50 PDT 2006
I just spoke to Palm technical support about this label issue and its
affect on the Treo. Labels should be home/work for telephone numbers
and they will display in the callers list and a person can make a
call. The label E-mail should be used for E-mail addresses and it
won't appear in the caller's list. The label other is for other types
of phone #'s or E-mail addresses. Based on this, the Missing Sync
conduit should be recoded to send E-mail addresses from addressbook
labeled E-mail to the Palm as E-mail. This will not affect the Treo
in any fashion. However it will create consistency between syncing
from the Addressbook to the Palm and the Palm to the Addressbook so
all E-mail address's are labeled correctly as label E-mail. I gather,
from users input, this is the way you did it.
Kerry
Begin forwarded message:
> From: Kerry <k.dawson at mac.com>
> Date: October 4, 2006 11:34:11 AM EDT (CA)
> To: Mark/Space Support <support at markspace.com>
> Subject: Re: [Mark/Space Support #691626]: Mark/Space Contacts
> Missing Sync for Palm OS Support Request
>
> I am just curious - how will you proceed with this. I found out
> from someone else at Markspace that in v5.1.1 of Missing Sync that
> they purposely coded this this way due to some issue with the Treo
> and phone numbers. But it should make no difference if it is coded
> as E-mail or Other to the Treo as it is looking for a home/work tel
> #. Unless the Treo doesn't have the label E-mail. Since I don't
> have a Treo I'm not sure but it is one of the current generation
> devices so I'd be surprised if it doesn't have this label in its
> addressbook.
>
>
> Kerry
>
>
>
> On Oct 3, 2006, at 12:59 PM, Mark/Space Support wrote:
>
>> Hello,
>>
>> For the E-mail label wait do not apply the solution. I've been
>> trying to redo the solution again and I got inconsistent results
>> this time around. So it will probably not work.
>>
>> The only way I was finally able to make it work, was by modifying
>> the label on the device and then sync to get the label on the
>> Address Book. From the Address Book it is not working. I will post
>> a bug report on this with engineering.
>>
>> Let me know of your progress.
>>
>> Best regards,
>>
>> Michel "Mike" Couture
>> Mark/Space
>> Customer Support Rep
>>
>> ** Announcing **
>> *ALL MISSING SYNC FOR PALM OS VERSION 5.1.0 registered users
>> should update to VERSION 5.1.1
>> *Download directly from: < http://www.markspace.com/downloads.html
>> > Choose the 5.1.1 Updater.
>> **Clie, T700p, Garmin, Google calendars, Pocket Quicken users this
>> is the update you have been waiting for.
>> Be sure to do a final sync with v5.1, do backups, install v5.1.1
>> set up the conduits for an overwrite of the handheld.
>>
>> The highly anticipated Windows Mobile version 2.5.1 is now
>> shipping! This requires OS 10.4.7 and will support all versions of
>> Windows Mobile, including Windows Mobile 5. The current version of
>> Missing Sync can be found at: http://www.markspace.com/downloads.html
>>
>> • It's always a good practice to make sure your data is backed up.
>> For information on how to do backups,
>> read this article from our Knowledgebase http://
>> support.markspace.com/?kb=2598
>> • List of supported devices,
>> PALMS http://www.markspace.com/missingsync_palmos_devices.html
>> WM http://www.markspace.com/missingsync_wm_devices.html
>> HIPTOP A U.S. based T-Mobile Sidekick (I, II) or a SunCom
>> Hiptop (I, II) and an active wireless Hiptop or Sidekick data plan.
>> • Registration code: http://www.markspace.com/resend-codes.php
>> • Look for the answer in our Knowledgebase: http://
>> www.markspace.com/support/
>> • Join the lists for another support avenue: http://
>> lists.markspace.com
>>
>>
>>
>> On Mon, 02 Oct 2006 20:34:45 -0700, k.dawson at mac.com wrote:
>>> Hi Mike - I'm back in Toronto. I was able to resolve the issue
>>> around
>>> the syncing not starting and the slow sync. I plugged it directly
>>> into my USB port and I've had no problems. However I just bought a
>>> Lifedrive and did a complete clean install of my Palm software, apps
>>> and then installed Missing Sync. I'm going to try it on the hub and
>>> see if it works and if that was the problem but I'm thinking that in
>>> the clean install it might have resolved the issue and it will work
>>> on the hub.
>>>
>>> I'm concerned about doing this reset of the sync history. I think I
>>> did try that (although I can't quite remember) and I don't think it
>>> worked. If I understand you correctly though you're thinking that I
>>> should be able to have the E-mail label in the Addressbook turn
>>> up in
>>> the Palm as label E-mail. What I'm concerned about is that I do this
>>> and it turns up as Other. I manually corrected all my Palm E-mail
>>> addresses so that it has the label E-mail. I would hate to have to
>>> manually do all this again. Are you sure there isn't a problem in
>>> the
>>> Markspace conduit. If I use Entourage it puts everything in as
>>> the E-
>>> mail label on the Palm. Entourage has the problem though of making
>>> all addresses labelled work even if they are home. So one has one
>>> problem and the other has the other.
>>>
>>> What do you think - should I try what you suggest. Do you think it
>>> will work/is it safe?
>>>
>>> Thanks for your help.
>>>
>>>
>>> Kerry
>>>
>>> PS A number of other users have been reporting back to me they are
>>> having this problem.
>>>
>>>
>>> On Sep 29, 2006, at 5:48 PM, Mark/Space Support wrote:
>>>
>>>> Hello,
>>>>
>>>> I've merge all 3 support requests that you have posted. I will
>>>> answer all your questions with this tread.
>>>>
>>>> Installing Missing Sync should disable the Hotsync application on
>>>> the desktop. You should not have any Transport monitor error at
>>>> startup.
>>>>
>>>> Check the login item window. Launch the System preferences, open
>>>> the Account pane, click on the "login items" tab. Is Missing Sync
>>>> Monitor active? If you have HotSync, Transport monitor and/or Palm
>>>> Desktop background activated there, remove them from the list, by
>>>> selecting them and click on the minus sign.
>>>>
>>>> Just for peace of mind do those system clean up and repair steps.
>>>>
>>>> Reset PRAM
>>>> Shut down your computer, as soon as you start your computer press
>>>> and hold command-option-P-R keys simultaneously until you hear the
>>>> chime start up sound 3 times. Then let go of the keys.
>>>>
>>>> Start your computer in SAFE mode.
>>>> Restart your computer, as soon as you do, press and hold the shift
>>>> key until you see "starting in safe mode" (you can then let go of
>>>> the key). Let it start completely. The safe mode will run
>>>> diagnostic applications in the background and fix any problem with
>>>> the startup disk. Once this is done, just restart your computer and
>>>> don't hold any keys.
>>>>
>>>> Repair disk and permission
>>>> Use the Disk Utility application located in the Utility folder.
>>>> Select your hard drive and use the verify and repair button for
>>>> permission and disk. That will check your system for errors and
>>>> correct them if it is necessary. You may need to start from the
>>>> CD/
>>>> DVD that came with your system to use Disk Utility application if
>>>> you get the message that the errors can't be fix using the
>>>> application from the HD.
>>>>
>>>> Do a soft reset of your device.
>>>>
>>>> Now about the Email addresses
>>>>
>>>> T700p T650, TX, T3 and Life Drive
>>>>
>>>> What I did, in Address Book delete all "E-mail" custom labels,
>>>> (review all contacts, made sure that all addresses had either home/
>>>> work/other and no other labels existed). So for each contact I've
>>>> checked that the label e-mail was not listed in the drop-down menu.
>>>> If it was, while the "e-mail" label is still checked for a contact,
>>>> I used the custom menu and erased it. So the contact's e-mail would
>>>> revert to Home or Work or Other.
>>>>
>>>> I've cleaned them all up, did a backup of the file. (Go to Address
>>>> Book, click on 'File' menu and choose 'Back up Address Book'.)
>>>>
>>>> Now to get it to the device, I've reset the sync history and set
>>>> the Mark/Space Contacts conduit to overwrite. Initiated a sync,
>>>> receive a isync alert (with orange icon on it*) checked the box to
>>>> erase the device and Voilà! Did some sync afterward and nothing
>>>> changed.
>>>>
>>>> * You need to see this window, if you don't the reset did not work
>>>> properly.
>>>>
>>>> What is happening is this
>>>> On the T700p and T650, Address Book have H/W/O labels for e-mail,
>>>> did an overwrite of the T700p and got E-mail label for all the
>>>> email addresses except for Other (as expected for this device), did
>>>> a sync after and Address Book kept the H/W/O labels.
>>>>
>>>> On a Palm TX, T3 and Life Drive, Address Book have H/W/O labels for
>>>> e-mail, did an overwrite of the devices and got H/W/O labels for
>>>> all the email addresses (as expected for those devices), did a sync
>>>> afterward, Address Book and all devices kept the H/W/O labels.
>>>>
>>>> Now if you want your Life drive to have the E-mail label for all
>>>> email addresses, in Address Book you will need to crate the label
>>>> "E-mail". This one should sync properly.
>>>>
>>>> How to reset the sync service and sync history.
>>>>
>>>> Do some backups first
>>>> Follow those simple steps
>>>> 1. Go to Address Book, click on 'File' menu and choose 'Back up
>>>> Address Book'. Go to iCal, click on 'File' menu and choose 'Back
>>>> up database'.
>>>> 2. Go to Missing Sync and double click on the Backup Conduit and
>>>> set it to backup all databases. Then run the sync with just that
>>>> Backup conduit selected, disable all other conduits.
>>>> 3. Go to: /Users/<user name>/Documents/Palm/Users/<hotsync name>/
>>>> now hold the 'ctrl' key and click on the /Backups/ folder. Choose
>>>> the option to 'Create Archive of "Backups"'. This is to safeguard
>>>> your backed up data in case anything goes wrong.
>>>>
>>>> Now 'Reset Sync History' using the iSync preferences option. The
>>>> first sync will likely be slower.
>>>> 1) Launch iSync
>>>> 2) Click on the iSync menu
>>>> 3) Choose Preferences (make sure the "Enable syncing on this
>>>> computer" is checked)
>>>> 4) Click the 'Reset Sync History' button. Read and follow the
>>>> onscreen directions.
>>>> 5) This may launch iCal. Also the status of the reset is showing in
>>>> the iSync display. When the reset is complete quit both iSync and
>>>> iCal.
>>>>
>>>> Launch Missing Sync and enable the Mark/Space Contacts, Events and
>>>> Tasks conduits and set them to Desktop overwrite Handheld. Disable
>>>> all other conduits.
>>>>
>>>> Then sync, when you do, you will get a dialog box with an orange
>>>> iSync icon** on it. Check the box to erase the device, then click
>>>> the 'Allow' button. It will overwrite your device. You will get one
>>>> for events, one for tasks, and one for contacts. The next time you
>>>> sync .mac or other devices that sync with iSync like an iPod, you
>>>> will get these same dialog boxes for their databases and you should
>>>> check the box and click 'Allow' in those cases as well.
>>>>
>>>> **If you don't get this warning window, advise me it means that the
>>>> reset of the sync history didn't work as planed. I'll give you
>>>> something stronger to fix it.
>>>>
>>>> If you press the don't allow button you will need to reboot your
>>>> computer.
>>>>
>>>>
>>>> Let me know of your progress.
>>>>
>>>> Best regards,
>>>>
>>>> Michel "Mike" Couture
>>>> Mark/Space
>>>> Customer Support Rep
>>>>
>>>> ** Announcing **
>>>> *ALL MISSING SYNC FOR PALM OS VERSION 5.1.0 registered users
>>>> should update to VERSION 5.1.1
>>>> *Download directly from: < http://www.markspace.com/downloads.html
>>>>> Choose the 5.1.1 Updater.
>>>> **Clie, T700p, Garmin, Google calendars, Pocket Quicken users this
>>>> is the update you have been waiting for.
>>>> Be sure to do a final sync with v5.1, do backups, install v5.1.1
>>>> set up the conduits for an overwrite of the handheld.
>>>>
>>>> The highly anticipated Windows Mobile version 2.5.1 is now
>>>> shipping! This requires OS 10.4.7 and will support all versions of
>>>> Windows Mobile, including Windows Mobile 5. The current version of
>>>> Missing Sync can be found at: http://www.markspace.com/
>>>> downloads.html
>>>>
>>>> • It's always a good practice to make sure your data is backed up.
>>>> For information on how to do backups,
>>>> read this article from our Knowledgebase http://
>>>> support.markspace.com/?kb=2598
>>>> • List of supported devices,
>>>> PALMS http://www.markspace.com/missingsync_palmos_devices.html
>>>> WM http://www.markspace.com/missingsync_wm_devices.html
>>>> HIPTOP A U.S. based T-Mobile Sidekick (I, II) or a SunCom
>>>> Hiptop (I, II) and an active wireless Hiptop or Sidekick data plan.
>>>> • Registration code: http://www.markspace.com/resend-codes.php
>>>> • Look for the answer in our Knowledgebase: http://
>>>> www.markspace.com/support/
>>>> • Join the lists for another support avenue: http://
>>>> lists.markspace.com
>>>>
>>>>
>>>>
>>>> On Fri, 29 Sep 2006 00:46:24 -0700, k.dawson at mac.com wrote:
>>>>> Tell us how to contact you
>>>>>
>>>>> Name: Kerry Dawson
>>>>> Email address: k.dawson at mac.com
>>>>>
>>>>> Tell us about your device
>>>>>
>>>>> Handheld Manufacturer: Palm
>>>>> Handheld Model: Lifedrive
>>>>> Handheld OS: Palm OS 5.4 or higher
>>>>>
>>>>> Is your device a phone?
>>>>>
>>>>> Is your device a phone? Indicate your device capability: Not a
>>>>> phone
>>>>> If your device is a phone, choose your carrier: No Carrier
>>>>>
>>>>> Tell us about your environment
>>>>>
>>>>> Mac OS version: 10.4.7
>>>>> The Missing Sync version: 5.1.1
>>>>> iTunes version: 6.0.5
>>>>> iPhoto version: 6.0.4
>>>>> Do you have an Intel or a Power PC mac? Intel Mac
>>>>>
>>>>> What conduits do you have enabled? Contacts, Events, Tasks,
>>>>> 11.2.5
>>>>>
>>>>> What PIM application do you sync with? Address Book, iCal,
>>>>> Do you sync your device with more than one computer? No
>>>>> If yes, do you sync with another Mac? No
>>>>> Do you sync with .Mac? Yes
>>>>> How are you connecting your device to your Mac? USB,
>>>>>
>>>>>
>>>>> Tell us about your issue
>>>>>
>>>>> Description of problem:
>>>>> I can't understand why no one, of the many I write, is responding
>>>>> to my query. I simply want to know why E-mail addresses in
>>>>> Markspace that have a label of E-mail in Addressbook end up on the
>>>>> Palm as label Other whereas if it is created on the Palm it ends
>>>>> up with the label Addressbook. I've basically resolved all my
>>>>> other issues.
>>>>>
>>>>> Steps to Reproduce:
>>>>> Happens anytime an item is created in Addressbook; not the Palm.
>>>>>
>>>>> File Attached:
>>>>
>>>>
>>
>>
>
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