[missing-sync-palmos-talk] Fwd: Support suggestion Fwd:
[Mark/Space Support #691626]: Mark/Space Contacts Missing
Sync for Palm OS Support Request
k.dawson at mac.com
k.dawson at mac.com
Tue Oct 3 10:56:32 PDT 2006
Yes - I just found out today they are aware of it. I think they did
this due to something to do with the Treo. But they've made a
mistake. If you use the Entourage conduit it comes ino the Palm as
label E-mail. Treo users have no problem. Markspace needs to correct
their conduit so that an Addressbook entry that is labeled E-mail
comes into the Palm as label E-mail. If you create it on the palm as
label E-mail it comes into Addressbook as E-mail. This starts looking
real messy until they correct this.
Kerry
On Oct 3, 2006, at 1:52 PM, Andy Fragen wrote:
> I get the same thing. I know they are aware of it.
>
> -- Andy Fragen
>
>
> On Oct 2, 2006, at 3:40 PM, Kerry D wrote:
>
>>
>> This is regarding how to fix an Addressbook entry w label email
>> coming into the Palm as Other. I removed a lot of stuff not
>> pertinent to the issue. What do you guys think.
>>
>> Can someone just respond so l know this is going through.
>> ___
>> Kerry
>>
>>
>>
>> Now about the Email addresses
>>
>> T700p T650, TX, T3 and Life Drive
>>
>> What I did, in Address Book delete all "E-mail" custom labels,
>> (review all contacts, made sure that all addresses had either home/
>> work/other and no other labels existed). So for each contact I've
>> checked that the label e-mail was not listed in the drop-down
>> menu. If it was, while the "e-mail" label is still checked for a
>> contact, I used the custom menu and erased it. So the contact's e-
>> mail would revert to Home or Work or Other.
>>
>> I've cleaned them all up, did a backup of the file. (Go to Address
>> Book, click on 'File' menu and choose 'Back up Address Book'.)
>>
>> Now to get it to the device, I've reset the sync history and set
>> the Mark/Space Contacts conduit to overwrite. Initiated a sync,
>> receive a isync alert (with orange icon on it*) checked the box to
>> erase the device and Voilà! Did some sync afterward and nothing
>> changed.
>>
>> * You need to see this window, if you don't the reset did not work
>> properly.
>>
>> What is happening is this
>> On the T700p and T650, Address Book have H/W/O labels for e-mail,
>> did an overwrite of the T700p and got E-mail label for all the
>> email addresses except for Other (as expected for this device),
>> did a sync after and Address Book kept the H/W/O labels.
>>
>> On a Palm TX, T3 and Life Drive, Address Book have H/W/O labels
>> for e-mail, did an overwrite of the devices and got H/W/O labels
>> for all the email addresses (as expected for those devices), did a
>> sync afterward, Address Book and all devices kept the H/W/O labels.
>>
>> Now if you want your Life drive to have the E-mail label for all
>> email addresses, in Address Book you will need to crate the label
>> "E-mail". This one should sync properly.
>>
>> How to reset the sync service and sync history.
>>
>> Do some backups first
>> Follow those simple steps
>> 1. Go to Address Book, click on 'File' menu and choose 'Back up
>> Address Book'. Go to iCal, click on 'File' menu and choose 'Back
>> up database'.
>> 2. Go to Missing Sync and double click on the Backup Conduit and
>> set it to backup all databases. Then run the sync with just that
>> Backup conduit selected, disable all other conduits.
>> 3. Go to: /Users/<user name>/Documents/Palm/Users/<hotsync name>/
>> now hold the 'ctrl' key and click on the /Backups/ folder. Choose
>> the option to 'Create Archive of "Backups"'. This is to safeguard
>> your backed up data in case anything goes wrong.
>>
>> Now 'Reset Sync History' using the iSync preferences option. The
>> first sync will likely be slower.
>> 1) Launch iSync
>> 2) Click on the iSync menu
>> 3) Choose Preferences (make sure the "Enable syncing on this
>> computer" is checked)
>> 4) Click the 'Reset Sync History' button. Read and follow the
>> onscreen directions.
>> 5) This may launch iCal. Also the status of the reset is showing
>> in the iSync display. When the reset is complete quit both iSync
>> and iCal.
>>
>> Launch Missing Sync and enable the Mark/Space Contacts, Events and
>> Tasks conduits and set them to Desktop overwrite Handheld. Disable
>> all other conduits.
>>
>> Then sync, when you do, you will get a dialog box with an orange
>> iSync icon** on it. Check the box to erase the device, then click
>> the 'Allow' button. It will overwrite your device. You will get
>> one for events, one for tasks, and one for contacts. The next time
>> you sync .mac or other devices that sync with iSync like an iPod,
>> you will get these same dialog boxes for their databases and you
>> should check the box and click 'Allow' in those cases as well.
>>
>> **If you don't get this warning window, advise me it means that
>> the reset of the sync history didn't work as planed. I'll give you
>> something stronger to fix it.
>>
>> If you press the don't allow button you will need to reboot your
>> computer.
>>
>>
>> Let me know of your progress.
>>
>> Best regards,
>>
>> Michel "Mike" Couture
>> Mark/Space
>> Customer Support Rep
>>
>> ** Announcing **
>> *ALL MISSING SYNC FOR PALM OS VERSION 5.1.0 registered users
>> should update to VERSION 5.1.1
>> *Download directly from: < http://www.markspace.com/downloads.html
>> > Choose the 5.1.1 Updater.
>> **Clie, T700p, Garmin, Google calendars, Pocket Quicken users this
>> is the update you have been waiting for.
>> Be sure to do a final sync with v5.1, do backups, install v5.1.1
>> set up the conduits for an overwrite of the handheld.
>>
>> The highly anticipated Windows Mobile version 2.5.1 is now
>> shipping! This requires OS 10.4.7 and will support all versions of
>> Windows Mobile, including Windows Mobile 5. The current version of
>> Missing Sync can be found at: http://www.markspace.com/downloads.html
>>
>> • It's always a good practice to make sure your data is backed up.
>> For information on how to do backups,
>> read this article from our Knowledgebase http://
>> support.markspace.com/?kb=2598
>> • List of supported devices,
>> PALMS http://www.markspace.com/missingsync_palmos_devices.html
>> WM http://www.markspace.com/missingsync_wm_devices.html
>> HIPTOP A U.S. based T-Mobile Sidekick (I, II) or a SunCom
>> Hiptop (I, II) and an active wireless Hiptop or Sidekick data plan.
>> • Registration code: http://www.markspace.com/resend-codes.php
>> • Look for the answer in our Knowledgebase: http://
>> www.markspace.com/support/
>> • Join the lists for another support avenue: http://
>> lists.markspace.com
>>
>>
>>
>> On Fri, 29 Sep 2006 00:46:24 -0700, k.dawson at mac.com wrote:
>>> Tell us how to contact you
>>>
>>> Name: Kerry Dawson
>>> Email address: k.dawson at mac.com
>>>
>>> Tell us about your device
>>>
>>> Handheld Manufacturer: Palm
>>> Handheld Model: Lifedrive
>>> Handheld OS: Palm OS 5.4 or higher
>>>
>>> Is your device a phone?
>>>
>>> Is your device a phone? Indicate your device capability: Not a phone
>>> If your device is a phone, choose your carrier: No Carrier
>>>
>>> Tell us about your environment
>>>
>>> Mac OS version: 10.4.7
>>> The Missing Sync version: 5.1.1
>>> iTunes version: 6.0.5
>>> iPhoto version: 6.0.4
>>> Do you have an Intel or a Power PC mac? Intel Mac
>>>
>>> What conduits do you have enabled? Contacts, Events, Tasks, 11.2.5
>>>
>>> What PIM application do you sync with? Address Book, iCal,
>>> Do you sync your device with more than one computer? No
>>> If yes, do you sync with another Mac? No
>>> Do you sync with .Mac? Yes
>>> How are you connecting your device to your Mac? USB,
>>>
>>>
>>> Tell us about your issue
>>>
>>> Description of problem:
>>> I can't understand why no one, of the many I write, is responding
>>> to my query. I simply want to know why E-mail addresses in
>>> Markspace that have a label of E-mail in Addressbook end up on
>>> the Palm as label Other whereas if it is created on the Palm it
>>> ends up with the label Addressbook. I've basically resolved all
>>> my other issues.
>>>
>>> Steps to Reproduce:
>>> Happens anytime an item is created in Addressbook; not the Palm.
>>>
>>> File Attached:
>>
>>
>>
>>
>>
>>
>
>
>
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