[missing-sync-palmos-talk] Address book sync issue resolution posted yet?

[Scott Gruby]

On May 31, 2006, at 11:01 PM, Eric Timberlake wrote:

> Hi,
>
> I spent about two months going back and forth with tech support  
> about my Tungsten T2 and address book data being scrambled by  
> missing sync version 5.1.
>
> [Mark/Space Support ticket #607151]
>
> The issue was birthday and URL data being erased and other minor  
> erata like addresses being flipped from "home" to "work"..
>
> I was finally told that Markspace was able to duplicate the issue.   
> I declined retrieving my money because I couldn't believe such a  
> huge bug would take long to fix.
>
> It's now a month since this admission of a bug.. (The bug was first  
> reported on 2/13/06, so over three months now...)
>
> Any fix yet?
>

We are working as hard as possible on this product and other  
products. I can't give you an estimate on when a fix will be  
available (and even if a fix for your particular issue will be  
included), but we are working on issues with the product. We can't  
release versions with just one fix in them as there are many  
components involved in a release, so we have a number of fixes  
planned and every fix takes time.

We hope that you can bear with us and we will have a new release when  
several issues have been addressed and it has been adequately tested.

Thanks for your understanding.

--
Scott Gruby
Mark/Space, Inc.
<http://www.markspace.com/>

Please visit <http://www.markspace.com/support/> for assistance with  
Mark/Space products.