[missing-sync-palmos-talk] Contacts synchronisation problem

[Brian M. Criscuolo]

Hi Leigh,

The error is occurring because of some inconsistency within the sync  
engine. It is likely that the cancelled Treo sync initiated the  
problem and it just persists because the sync engine is out of sorts.

Overwriting the handheld would definitely help clear it up, but since  
you can't at this time I would suggest unregistering the sync client:

- Hold down the option key while you open up the Mark/Space Contacts  
conduit settings.
- Click on Advanced Options.
- Click on Unregister Sync Client and accept the warning.
- Sync.

This will remove our information from Sync Services and cause it to  
treat us like we've never been there. You should have a clean merge  
after that sync.

Our current 5.0.3 beta addresses some issues with timeouts that might  
cause Sync Services to get into this state.

b

On Jan 2, 2006, at 12:51 PM, Leigh Smith wrote:

> I'm now encountering the message when synchronising Mark/Space  
> contacts with no other conduits enabled on Missing Sync for Palm OS  
> 5.0.2 (98):
>
> ISyncInvalidRecordException you referenced the following records  
> (in a relationship) but did not actually push them:  
> ("com.apple.syncservices:0C60E3F4-7B1A-11DA-8E8C-0003931D1452")
>
> SyncClient error. Mingling failed.
> OK Mark/Space Contacts with 2 message(s)
> Sync completed successfully at 1/1/06 11:58 PM (23:58:36)
>
> The console also produces:
>
> 2006-01-01 23:58:03.298 Conduit Manager[19352] ISyncSession  
> deleteRecordWithIdentifier: ignoring delete for unknown record  
> Ccom.markspace.missingsync.palmos.contacts_3098861718_16536854
> 2006-01-01 23:58:03.299 Conduit Manager[19352] ISyncSession  
> deleteRecordWithIdentifier: ignoring delete for unknown record  
> Ccom.markspace.missingsync.palmos.contacts_3098861718_16536858
> 2006-01-01 23:58:20.321 Conduit Manager[19352] ISyncSession  
> deleteRecordWithIdentifier: ignoring delete for unknown record  
> com.apple.syncservices:DD140C7E-4F3C-4D3E-A243-5C301F7339C5
>
> This first appeared when a synchronisation with a Treo 650 was  
> cancelled. I am running MacOS 10.4.3. This problem reappears on  
> each synchronisation and does not update either the Mac AddressBook  
> or Treo Contacts. The problem is that the error message reporting  
> the records does not give me enough information (in the case of  
> contacts, a first and last name) to remove the offending records or  
> track them down. I've tried searching on the record identifiers but  
> these seem to change on each run so there is no entry in a file to  
> search for.
>
> Any suggestions on fixing the problem? Obviously improving error  
> messages in future versions beyond 5.0.2 (98) to aid in  
> diagnostics. Of course I didn't catch the problem before adding  
> extra records and pictures on the Treo that I'd like to keep (and  
> the Treo seems to have no means of exporting contact pictures to  
> it's photos application for back up), so simply trying to overwrite  
> the Treo isn't yet an option (if that even works).
>
> Thanks
> --
> Leigh M. Smith
> mailto:leigh at leighsmith.com
> http://www.leighsmith.com
>
>
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********************
Brian M. Criscuolo
Senior Software Engineer
Mark/Space, Inc.
bcriscuolo at markspace.com
<http://www.markspace.com>