[missing-sync-palmos-talk] Re: MS support

Thu Feb 2 10:42:56 PST 2006

Having used MS for a year or two, I have to disagree. I find their  
email support to be poor. I do find this forum to be much more  
valuable. I have wasted numerous hours trying to get different  
versions to work as advertised.

But, being able to have the people writing the software help you sort  
out a problem is much more helpful. Just keep asking the same  
question here if it's not addressed by their support and it will  
USUALLY get answered.

I have to say I am hesitant to "upgrade" from 5.0.3 b1 (99) to the  
non-beta release. I finally have MS working and in the past when I  
have updated a working version of MS it has often created new problems.

When the software works it is a good product.

> Message: 25
> Date: Tue, 31 Jan 2006 22:47:20 -0800
> From: DICK WAREHAM <dwareham at simply.ca>
> Subject: Re: [missing-sync-palmos-talk] A REPLY PLEASE????
> To: "The Missing Sync \(Mac/Palm OS\) Discussion List"
> 	<missing-sync-palmos-talk at lists.markspace.com>
> Message-ID: <0015E7E0-E30E-4E52-A5B5-F3DD6C944DC0 at simply.ca>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> I have found the folks at Markspace to go beyond what I would call
>  support ..
>
> You are writing to a discussion group.
>
> Go to http://www.markspace.com/support/request_palmos.html
>
>
> Dick Wareham FICB
> 7025-141st.Street
> Surrey.BC.V3W 6L4
> 604-594-7293
> 604-514-3715Fax
>
>
> On 31-Jan-06, at 10:40 PM, Rick Thalhammer wrote:
>
>> I have to say I completely agree with your concern about a lack of
>> response on this forum from the folks at Mark/Space.  I wrote in  
>> about
>> some pretty serious difficulties I'm having a couple of days ago; no
>> reply.  Another person wrote in describing the same thing, and a  
>> third
>> responded with a "Me, too."  But no response.  All of us are having
>> what I would call Grade A problems with the software, corrupting or
>> losing data, and even freezing our computers, and certainly not
>> performing as advertised.
>>
>> I am willing to work on finding what's wrong and working it out, but
>> we wouldn't be writing if we could handle this on our own.  At the
>> very least, a recognition that a problem exists and that they are
>> working on it would be helpful to let us know we're not just typing
>> into the ether.
>>
>> On 1/31/06, Rob B. Campbell <macnrg at mac.com> wrote:
>>> What do I have to do to get a reply????
>>>
>>>
>>> ------------------------------
>>>
>>> Message: 13
>>> Date: Fri, 27 Jan 2006 08:21:06 -0500
>>> From: "Rob B. Campbell" <macnrg at mac.com>
>>> Subject: [missing-sync-palmos-talk] Problems STILL with MS 5.0.3  
>>> (NOT
>>>         beta)
>>> To: missing-sync-palmos-talk at lists.markspace.com
>>> Message-ID: <08E36E0C-FA59-4E61-B11C-4B34924A3D9C at mac.com>
>>> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>>>
>>> After "wiping' my Treo 650 contacts with "Overwrite handheld with
>>> desktop data", I STILL have the following problems:
>>>
>>> - Time Zone Support - It still picks "Montreal" instead of "New  
>>> York"
>>> on events synced from iCal to Treo
>>> - Tasks - Treo tasks are still not marked done when marked in iCal
>>> upon sync
>>> - Duplicate Contacts - some contacts are STILL being duplicated
>>>
>>> AND, after a few weeks after "wiping" my Treo contacts, I start
>>> getting the following error back in the logs, EVERY TIME I SYNC!:
>>>
>>> NSInvalidArgumentException [ISyncConcreteSession
>>> clientAcceptedChangesForRecordWithIdentifier:formattedRecord:newReco 
>>> r
>>> dId
>>> entifier:]: I don't know anything about a record with identifier
>>> Ccom.markspace.missingsync.palmos.contacts_3002948965_0.  Are you
>>> sure you got it from this session or from the session's  
>>> snapshot?  If
>>> so, perhaps it has been deleted?
>>> OK Mark/Space Contacts with 1 message(s)
>>>
>>> This obviously is being generated by new contacts added in either
>>> Address Book or Treo ...
>>> NOT happy that this is appearing in the non-beta!!!!
>>>
>>> Look, I am a consultant, and would like to refer this product to my
>>> Treo contacts (there are a lot!), but it's hard when errors like
>>> these are recurring ...
>>> ----
>>> Rob B. Campbell <macnrg at mac.com>
>>> Technical Director, ACTC
>>> MacNRG
>>> http://www.macnrg.net
>>> email/iChat: macnrg at mac.com
>>>
>>> _______________________________________________
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>>>
>>
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