[missing-sync-palmos-talk] A REPLY PLEASE???? [OT]

[Jens Miltner]

Am 02.02.2006 um 13:07 schrieb Brian McEwen:

>
> On Feb 1, 2006, at 11:52 PM, Scott Gruby wrote:
>
>
>>>
>>>
>>
>> As others have mentioned, this mailing list is a list for users to  
>> discuss the product. Mark/Space personnel respond when time  
>> permits and cannot always respond to every message. Contacting our  
>> support staff <http://www.markspace.com/support/ 
>> request_palmos.html> is the best method to getting your issue(s)  
>> solved. If there are bugs in the software that need to get  
>> addressed, our support staff will escalate the issue, have it  
>> investigated by quality assurance and then assigned to an engineer  
>> to fix. Posting messages on this list will sometimes lead to  
>> answers, but those of us from Mark/Space that do post to this list  
>> have other responsibilities that come first in order for us to  
>> keep updating products.
>>
>> Thanks in advance for your understanding.
>>
>
>
> Perhaps this should be mentioned in a welcome email when you sign  
> onto the list (was it? I don't recall :)  If it was there, maybe  
> send it in all CAPS.
>
> Often forums like this, hosted by the company,  are dedicated to  
> tech support so I can understand confusion if this isn't made clear  
> initially.
>
> Just a thought.
>
> B
> (who has still not had time to do anything with BT, but for whom  
> everything else works so is loathe to change much in this time of  
> transition).

Hmmh - I don't see any confusion here: the mailing lists are listed  
under "Community", not under the "Support" section of their website.
Also, the description of the mailing list is under the topic "Product  
Dicussion Communities".

IMHO, while it's great that Markspace engineers do monitor the forum  
and chime in when they find time, the purpose of the forum should be  
clear when you sign up...

just my €.02,
</jum>