[missing-sync-palmos-talk] A REPLY PLEASE????

[Brian McEwen]

On Feb 1, 2006, at 11:52 PM, Scott Gruby wrote:

>>
>
> As others have mentioned, this mailing list is a list for users to  
> discuss the product. Mark/Space personnel respond when time permits  
> and cannot always respond to every message. Contacting our support  
> staff <http://www.markspace.com/support/request_palmos.html> is the  
> best method to getting your issue(s) solved. If there are bugs in  
> the software that need to get addressed, our support staff will  
> escalate the issue, have it investigated by quality assurance and  
> then assigned to an engineer to fix. Posting messages on this list  
> will sometimes lead to answers, but those of us from Mark/Space  
> that do post to this list have other responsibilities that come  
> first in order for us to keep updating products.
>
> Thanks in advance for your understanding.


Perhaps this should be mentioned in a welcome email when you sign  
onto the list (was it? I don't recall :)  If it was there, maybe send  
it in all CAPS.

Often forums like this, hosted by the company,  are dedicated to tech  
support so I can understand confusion if this isn't made clear  
initially.

Just a thought.

B
(who has still not had time to do anything with BT, but for whom  
everything else works so is loathe to change much in this time of  
transition).