[missing-sync-palmos-talk] Why no palm OS update?

[Scott Gruby]

On Aug 16, 2006, at 2:46 PM, Eric Timberlake wrote:

> Sigh...  I've been waiting and waiting for a fix to a bug I  
> submitted in April regarding data corruption of my Mac OS X address  
> book when syncing to my Tungsten T2.  This bug was verified by  
> support.
>
> I turned down a refund of my money thinking such a serious bug  
> couldn't possibly last long.
>
> Today I was very happy to see a markspace upgrade announcement, but  
> lo, it has nothing to do with Palm - it's all about windows.
>
> Anyone have a clue how to check on submitted bug status within the  
> MarkSpace organization?  I'd love to know what the current status  
> is.  I guess the real question is, should I just punt and ask for  
> my money back?
>
> The original service ticket number is: Mark/Space Support #607151
>
> Thanks much!
>
> Eric Timberlake
> (who is dying to be able to use his T2 "normally" again...)

There isn't a mechanism for you to check directly on a bug status,  
but as long as our customer support folks verified and entered the  
bug into our bug database, it will be looked at (our support folks  
are very good at entering the bugs when they're reported). As I  
mentioned before, we are hoping to have an update available by the  
end of the summer that addresses a number of reported issues which  
hopefully includes yours.

If you can hold out for a little bit longer, I believe that your  
issue will be resolved.

Thanks for your patience.

--
Scott Gruby
Mark/Space, Inc.
<http://www.markspace.com/>

Please visit <http://www.markspace.com/support/> for assistance with  
Mark/Space products.