[missing-sync-palmos-talk] Missing Sync crashes and Tiger

[Scott Gruby]

On May 5, 2005, at 6:04 PM, Robert Williams wrote:

> Scott -
>
> First MS ROCKS!!!
> Thanks for the customer care!
>
> Now to clarify, it is not a crash so much as it is a "hang" I press  
> the
> HotSync button and nothing happens UNLESS I reboot then all is OK -  
> if I do
> anything else HotSync does not work on my Tiger Machine
>
> Does this help?
>
> Cheers
>


>


That's not the issue I'm focusing on at the moment. However, please  
contact support to get your issue logged. Please provide as much  
information as possible to support so that they can reproduce the  
issue. If we can't reproduce an issue, we can't fix it and this is  
the first I've heard of this type of issue. Items to include:

1) Sync Log
2) Apple System Profiler report
3) Missing Sync debug log (hold down command and option keys while  
pulling down Missing Sync for Palm OS menu) and turn on debug log and  
then sync. Log is at: ~/Library/Logs/
4) What other applications you are running (even those that aren't in  
the dock, like Default Folder, Snapz Pro, etc.)
5) What conduits you are running
6) Does the issue happen with one particular conduit
7) Are you using a USB hub? (Try plugging right into the computer;  
many cheap USB hubs are flaky and newer Mac OS versions seem to care  
more.)
8) Did you do an upgrade install, clean install, or archive and  
install of Tiger?
9) Did it work fine prior to installing Tiger?

Thanks.

--
Scott Gruby
Lead Engineer
Mark/Space, Inc.
<http://www.markspace.com/>

Please visit <http://www.markspace.com/support/> for assistance with  
Mark/Space products.