[missing-sync-palmos-talk] Missing Sync crashes and Tiger

[Robert Williams]

Scott,

Done that - sent in the logs and the crash reporter.

To also clarify, 2 days ago I saw the "quickie" crash you (and W Yu) may be
talking about - quick launch of sync followed by a quick crash.

Problem is I am getting nothing to report I see MS launch, crash, then I
reboot and life is OK.

Worse, the problems I complained about (and reported to engineering with the
crash log) about not being able to sync is now gone - and WORSE is I do not
know why. It seems that, after rebooting last night - with no other
variables changed - MS now syncs again with Tiger - apparently every time.

<Sigh> I will continue to stress my T3 and try to duplicate a situation
where the software fails, but as of now, it seems that everything is working
as advertised.

This is frustrating (and no doubt twice so for you!)

Robert


On 5/5/05 8:23 PM, "Scott Gruby" <sgruby at markspace.com> wrote:

> 
> On May 5, 2005, at 6:04 PM, Robert Williams wrote:
> 
>> Scott -
>> 
>> First MS ROCKS!!!
>> Thanks for the customer care!
>> 
>> Now to clarify, it is not a crash so much as it is a "hang" I press
>> the
>> HotSync button and nothing happens UNLESS I reboot then all is OK -
>> if I do
>> anything else HotSync does not work on my Tiger Machine
>> 
>> Does this help?
>> 
>> Cheers
>> 
> 
> 
>> 
> 
> 
> That's not the issue I'm focusing on at the moment. However, please
> contact support to get your issue logged. Please provide as much
> information as possible to support so that they can reproduce the
> issue. If we can't reproduce an issue, we can't fix it and this is
> the first I've heard of this type of issue. Items to include:
> 
> 1) Sync Log
> 2) Apple System Profiler report
> 3) Missing Sync debug log (hold down command and option keys while
> pulling down Missing Sync for Palm OS menu) and turn on debug log and
> then sync. Log is at: ~/Library/Logs/
> 4) What other applications you are running (even those that aren't in
> the dock, like Default Folder, Snapz Pro, etc.)
> 5) What conduits you are running
> 6) Does the issue happen with one particular conduit
> 7) Are you using a USB hub? (Try plugging right into the computer;
> many cheap USB hubs are flaky and newer Mac OS versions seem to care
> more.)
> 8) Did you do an upgrade install, clean install, or archive and
> install of Tiger?
> 9) Did it work fine prior to installing Tiger?
> 
> Thanks.
> 
> --
> Scott Gruby
> Lead Engineer
> Mark/Space, Inc.
> <http://www.markspace.com/>
> 
> Please visit <http://www.markspace.com/support/> for assistance with
> Mark/Space products.
> 
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