[missing-sync-palmos-talk] Missing Sync crashes and Tiger

[Robert Williams]

Scott - 

First MS ROCKS!!!
Thanks for the customer care!

Now to clarify, it is not a crash so much as it is a "hang" I press the
HotSync button and nothing happens UNLESS I reboot then all is OK - if I do
anything else HotSync does not work on my Tiger Machine

Does this help?

Cheers 

Bob


On 5/5/05 3:32 PM, "Scott Gruby" <sgruby at markspace.com> wrote:

> There have been a number of reports of crashing with Missing Sync for
> Palm OS (4.0.4 and 4.0.5b1) on Tiger. We review every report that is
> sent to us using the crash report form and have found that a number
> of customers are experiencing similar crashes. However, we have been
> unable to reproduce the issues (I personally have spent several hours
> just trying to crash Missing Sync under Tiger and have been
> unsuccessful). If you experience the issue and have not already
> contacted support, please do so in order for us to track it. In
> addition, if you have some time to assist us, I will make myself
> available via iChat with the screenname msengineer0. Please contact
> me immediately after you crash if the crash you see in the crash
> reporter starts with (the numbers may be different):
> 
> 
> Thread 0 Crashed:
> 0   com.apple.Foundation               0x9285922c _NSRemoveHandler2
> 496
> 1   com.apple.Foundation               0x92889b48
> __NSFireMainThreadPerform   380
> 2   com.apple.CoreFoundation           0x9077b388
> __CFRunLoopPerformPerform   104
> 3   com.apple.CoreFoundation           0x9074af0c
> __CFRunLoopDoSources0   384
> 4   com.apple.CoreFoundation           0x9074a43c __CFRunLoopRun   452
> 5   com.apple.CoreFoundation           0x90749ebc
> CFRunLoopRunSpecific   268
> 
> I will need the full crash report, as much detail you can about your
> Mac systems including an Apple System profiler report, your
> console.log and a list of conduits you have enabled. I will ask you
> if you can reproduce the problem, does it happen with a specific
> conduit and probably a few other questions. If I am not available via
> iChat, please submit as much information as possible to support so
> that we can track this down.
> 
> If you have any other crash that is causing you problems, please
> contact support. Right now, I am trying to solve this specific crash
> since it is affecting more than just a handful of customers.
> 
> We appreciate your patience and assistance in trying to resolve this
> matter.
> 
> Thanks.
> 
> 
> --
> Scott Gruby
> Lead Engineer
> Mark/Space, Inc.
> <http://www.markspace.com/>
> 
> Please visit <http://www.markspace.com/support/> for assistance with
> Mark/Space products.
> 
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