[missing-sync-palmos-talk] Missing Sync crashes and Tiger

[Scott Gruby]

There have been a number of reports of crashing with Missing Sync for  
Palm OS (4.0.4 and 4.0.5b1) on Tiger. We review every report that is  
sent to us using the crash report form and have found that a number  
of customers are experiencing similar crashes. However, we have been  
unable to reproduce the issues (I personally have spent several hours  
just trying to crash Missing Sync under Tiger and have been  
unsuccessful). If you experience the issue and have not already  
contacted support, please do so in order for us to track it. In  
addition, if you have some time to assist us, I will make myself  
available via iChat with the screenname msengineer0. Please contact  
me immediately after you crash if the crash you see in the crash  
reporter starts with (the numbers may be different):


Thread 0 Crashed:
0   com.apple.Foundation               0x9285922c _NSRemoveHandler2    
496
1   com.apple.Foundation               0x92889b48  
__NSFireMainThreadPerform   380
2   com.apple.CoreFoundation           0x9077b388  
__CFRunLoopPerformPerform   104
3   com.apple.CoreFoundation           0x9074af0c  
__CFRunLoopDoSources0   384
4   com.apple.CoreFoundation           0x9074a43c __CFRunLoopRun   452
5   com.apple.CoreFoundation           0x90749ebc  
CFRunLoopRunSpecific   268

I will need the full crash report, as much detail you can about your  
Mac systems including an Apple System profiler report, your  
console.log and a list of conduits you have enabled. I will ask you  
if you can reproduce the problem, does it happen with a specific  
conduit and probably a few other questions. If I am not available via  
iChat, please submit as much information as possible to support so  
that we can track this down.

If you have any other crash that is causing you problems, please  
contact support. Right now, I am trying to solve this specific crash  
since it is affecting more than just a handful of customers.

We appreciate your patience and assistance in trying to resolve this  
matter.

Thanks.


--
Scott Gruby
Lead Engineer
Mark/Space, Inc.
<http://www.markspace.com/>

Please visit <http://www.markspace.com/support/> for assistance with  
Mark/Space products.