[missing-sync-palmos-talk] Tiger, iSync, Missing Sync

[Scott Gruby]

On Jun 29, 2005, at 12:10 PM, Ben Steeves wrote:

> On 6/29/05, Scott Gruby <sgruby at markspace.com> wrote:
>
>
>>
>> Unfortunately that information is not descriptive enough for us to
>> investigate the issue. Lots of things work fine on Panther (outside
>> of Missing Sync) that don't work on Tiger. If you can provide exact
>> steps to duplicate the issue (what exactly works in Panther and what
>> doesn't work in Tiger), then we have a better chance of addressing
>> the issue.
>>
>
> Scott, do you guys have something like Bugzilla that's publicly
> accessable?  Bugzilla has a very nice "simple mode" that steps people
> through building a good bug report.  It has markedly increased the
> value my devs place on user-submitted bug reports.
>

While we do have an internal bug tracking system, we don't use one  
that is publicly accessible because many user problems are support  
issues that if they got entered into our bug tracking system, our  
engineering team would spend far too much time tracking down issues  
that may not be issues or issues with conduits (such as Documents To  
Go, iSync, etc.).

It is, however, something that we may consider for the future.

--
Scott Gruby
Lead Engineer
Mark/Space, Inc.
<http://www.markspace.com/>

Please visit <http://www.markspace.com/support/> for assistance with  
Mark/Space products.