[missing-sync-palmos-talk] Blocked sync

[Ken Freeman]

This problem was recently reported and we will look at fixing it in the next
update.

Ken

On 7/29/05 12:36 PM, "Paul Berkowitz" <berkowit at silcom.com> wrote:

> A few times now I have found myself unable to sync to my Treo: Missing Sync
> never launches, the Sync Status progress window never comes up on the
> computer screen, and after 60 seconds an error message on the Treo tells me
> that there was an error (duh) in the HotSync process.
> 
> Until now, I'd forget what the problem was, and just be mystified. I
> launched Missing Sync.app and tried again, but that doesn't help. Same
> error. Finally, in desperation, I'd decide to try logging out or rebooting.
> What happens then is that after several open  apps would quit and others
> would present their document windows for saving or not before quitting, at a
> certain point the little Missing Sync alert window (Reminder)  telling me
> that I hadn't synced in 7 days would reveal itself.
> 
> The entire problem consists in the fact that that little reminder window
> needs to be dismissed by clicking "OK" before a sync can take place! But
> because it's not modal to the computer screen I somehow missed seeing it
> if/when it was ever in the front and it's become buried at a deeper window
> level. And because it's in an otherwise invisible process, there's no way to
> bring it to the front - no icon in the Dock to click to bring it forward and
> then click OK. you just have to close everything in front of it before you
> can see it. And it's tiny.
> 
> This is NOT good. Here's what I would suggest: since it's only there to
> remind me to sync, if I do press the HotSync button indicating I do want to
> sync, it should just go away and let me sync. Instead of blocking Missing
> Sync from launching and the Sync Status window from appearing (even if I've
> launched Missing Sync manually!), you should do a check for that Reminder
> window (or several, if you have several users with Reminders) and dismiss
> it, then sync. Much less good would be to bring the window to the front if I
> launch MS manually, so I can see the problem and dismiss it, or just make it
> modal so nothing is ever in front of it (like Entourage reminders) and I'll
> see it and dismiss it myself. Any of those would work, but dismissing it
> automatically when pressing HotSync would be best. The current setup is
> definitely not user-friendly, and needs to be improved.