[missing-sync-palmos-talk] 4.03?

[Scott Gruby]

On Jan 23, 2005, at 1:00 PM, Henry M. Seiden wrote:

> Since you don't send any confirmation info back, I have no idea which 
> email address it was, probably this one. The only step I knew at the 
> time was posted on your web site, "Hot sync failed to complete."

If the problem is reproducible, please reproduce it and submit the 
crash report again. There is no record of a crash report from you using 
this address. Also, please contact support with the steps you use to 
reproduce the issue. Can you point me to where on the website it says 
"HotSync failed to complete"? If you have already reported this to 
support, please let me know the ticket number (one is automatically 
assigned), so I can do further research.

While we can't address every issue, we do not ignore issues and do our 
best to fix as many issues as possible.

> When I went to open the log, that was when the expired info came up- 
> caught in a catch 22 situation. I think you need to fix the way in 
> which the program quits with expired betas and leave the log 
> accessible.
>
> And BTW the web site is so jammed that I just can't get on it to DL 
> the update...
>

The log file is stored in ~/Documents/Users/handheld/Sync Log. Just 
open it up with TextEdit.

Our web server had some issues yesterday, but I believe they have been 
corrected.

--
Scott Gruby
Lead Engineer, Missing Sync for Palm OS
Mark/Space, Inc.
<http://www.markspace.com/>

Please contact support at markspace.com for assistance with Mark/Space 
products.