[missing-sync-palmos-talk] 4.03?

[Henry M. Seiden]

BTW I don't use Entourage, but I'm thinking of going back to PalmOne or 
trying Entoruage with the standard Palm HotSync if you guys can't get 
this fixed pronto.


On Jan 17, 2005, at 1:47 PM, Scott Gruby wrote:

>
> On Jan 17, 2005, at 10:14 AM, Lee Hinde wrote:
>
>> This is disappointing, that 4.0.3 is near relase. I've been using b10
>> and it is working more poorly than 4.0.2.  I've not been posting to
>> this list, but have sent all the crash reporter logs as they've come
>> up.
>>
>
> Have you contacted our support folks about any problem(s) you have 
> been having? Just submitting the crash reports doesn't help a whole 
> lot as the reports usually don't contain enough information for us to 
> reproduce and fix the problem(s). Most of the crash reports either 
> don't contain information about reproducing crashes or say things like 
> "I was just syncing". We do investigate every crash report, but if 
> users do not provide us with enough. In addition, if you do not 
> provide us with your email address in the crash report, we can't 
> contact you for more information.
>
> (I've checked our support database and our crash reporter database and 
> find no record of you submitting an issue or a crash log.)
>
> My guess is that you're using Entourage and the Entourage conduit is 
> crashing as we have not received any crash reports from you for 4.0.3 
> b10. Entourage puts up its own crash reporter which sends the crash 
> reports to Microsoft and NOT us. (There was a thread that discussed 
> this a few weeks ago.)
>
> --
> Scott Gruby
> Lead Engineer, Missing Sync for Palm OS
> Mark/Space, Inc.
> <http://www.markspace.com/>
>
> Please contact support at markspace.com for assistance with Mark/Space 
> products.
>
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