[missing-sync-palmos-talk] 4.03?

[Scott Gruby]

On Jan 22, 2005, at 7:28 AM, Henry M. Seiden wrote:

> BTW I don't use Entourage, but I'm thinking of going back to PalmOne 
> or trying Entoruage with the standard Palm HotSync if you guys can't 
> get this fixed pronto.
>

We have been unable to reproduce problems with Entourage and therefore 
have not fixed anything. As far as I'm aware, no user has send us 
enough information to reproduce any problem(s) with Entourage besides 
one where if you are modifying the conduit settings, click in the 
Finder and click back to Missing Sync, it will crash. This crash we are 
investigating with Microsoft to determine the cause and come up with a 
solution. If there are other issues that can be reproduced, our support 
staff should be contacted.

One of our staff uses the Entourage conduit (with Office 2004) and with 
the exception of the above problem, he hasn't had any issues syncing.

>
> On Jan 17, 2005, at 1:47 PM, Scott Gruby wrote:
>
>>
>> On Jan 17, 2005, at 10:14 AM, Lee Hinde wrote:
>>
>>> This is disappointing, that 4.0.3 is near relase. I've been using b10
>>> and it is working more poorly than 4.0.2.  I've not been posting to
>>> this list, but have sent all the crash reporter logs as they've come
>>> up.
>>>
>>
>> Have you contacted our support folks about any problem(s) you have 
>> been having? Just submitting the crash reports doesn't help a whole 
>> lot as the reports usually don't contain enough information for us to 
>> reproduce and fix the problem(s). Most of the crash reports either 
>> don't contain information about reproducing crashes or say things 
>> like "I was just syncing". We do investigate every crash report, but 
>> if users do not provide us with enough. In addition, if you do not 
>> provide us with your email address in the crash report, we can't 
>> contact you for more information.
>>
>> (I've checked our support database and our crash reporter database 
>> and find no record of you submitting an issue or a crash log.)
>>
>> My guess is that you're using Entourage and the Entourage conduit is 
>> crashing as we have not received any crash reports from you for 4.0.3 
>> b10. Entourage puts up its own crash reporter which sends the crash 
>> reports to Microsoft and NOT us. (There was a thread that discussed 
>> this a few weeks ago.)
>>
>>


--
Scott Gruby
Lead Engineer, Missing Sync for Palm OS
Mark/Space, Inc.
<http://www.markspace.com/>

Please contact support at markspace.com for assistance with Mark/Space 
products.