[missing-sync-palmos-talk] 4.03?

[Henry M. Seiden]

Scott,

MS 4.03b10 just quit and it says the beta has expired. How do I sync my 
data?

I have a paid-for older version (4.02?), should I reinstall that or a 
newer version of 4.03betaXX? When will an update, or better, the final 
4.03 be out?

As regards crashes, I've been having them too and while it's hard to 
see progress or feed back using the crash reporter, since you brought 
it up my email does seemingly automatically get entered, and no ever 
has written me.

The case where my backup fails in part way through, after iSync (which 
appears to complete), and before or during Filemaker7 which is where 
the Clié says it is stopped at. However I can't review the log since 
the beta has expired. Kind of disappointing really, because I took you 
at your word that a final version was imminent.

Henry


On Jan 17, 2005, at 1:47 PM, Scott Gruby wrote:

>
> On Jan 17, 2005, at 10:14 AM, Lee Hinde wrote:
>
>> This is disappointing, that 4.0.3 is near relase. I've been using b10
>> and it is working more poorly than 4.0.2.  I've not been posting to
>> this list, but have sent all the crash reporter logs as they've come
>> up.
>>
>
> Have you contacted our support folks about any problem(s) you have 
> been having? Just submitting the crash reports doesn't help a whole 
> lot as the reports usually don't contain enough information for us to 
> reproduce and fix the problem(s). Most of the crash reports either 
> don't contain information about reproducing crashes or say things like 
> "I was just syncing". We do investigate every crash report, but if 
> users do not provide us with enough. In addition, if you do not 
> provide us with your email address in the crash report, we can't 
> contact you for more information.
>
> (I've checked our support database and our crash reporter database and 
> find no record of you submitting an issue or a crash log.)
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