[missing-sync-palmos-talk] 4.03?

[Lee Hinde]

I missed the thread; I'll pay more attention as to which crash
reporter is firing up.

I've not contacted support because I don't have much to add beyond '
it crashes when i try to sync."


On Mon, 17 Jan 2005 10:47:54 -0800, Scott Gruby <sgruby at markspace.com> wrote:
> 
> On Jan 17, 2005, at 10:14 AM, Lee Hinde wrote:
> 
> > This is disappointing, that 4.0.3 is near relase. I've been using b10
> > and it is working more poorly than 4.0.2.  I've not been posting to
> > this list, but have sent all the crash reporter logs as they've come
> > up.
> >
> 
> Have you contacted our support folks about any problem(s) you have been
> having? Just submitting the crash reports doesn't help a whole lot as
> the reports usually don't contain enough information for us to
> reproduce and fix the problem(s). Most of the crash reports either
> don't contain information about reproducing crashes or say things like
> "I was just syncing". We do investigate every crash report, but if
> users do not provide us with enough. In addition, if you do not provide
> us with your email address in the crash report, we can't contact you
> for more information.
> 
> (I've checked our support database and our crash reporter database and
> find no record of you submitting an issue or a crash log.)
> 
> My guess is that you're using Entourage and the Entourage conduit is
> crashing as we have not received any crash reports from you for 4.0.3
> b10. Entourage puts up its own crash reporter which sends the crash
> reports to Microsoft and NOT us. (There was a thread that discussed
> this a few weeks ago.)
> 
> --
> Scott Gruby
> Lead Engineer, Missing Sync for Palm OS
> Mark/Space, Inc.
> <http://www.markspace.com/>
> 
> Please contact support at markspace.com for assistance with Mark/Space
> products.
> 
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"I only wish I had such eyes," the King remarked. "To be able to see
Nobody! And at that distance, too!"
 - Lewis Carroll