[missing-sync-palmos-talk] 4.0.3 and Entourage

[Scott Gruby]

On Feb 17, 2005, at 7:26 PM, .Mac Mike wrote:

> On 2/16/05 9:42 PM, "Scott Gruby" <sgruby at markspace.com> wrote:
>
>> Have you reported this issue to support? They'll probably ask you to
>> include some logs. If you don't report the issues, we can't fix them.
>> We have had no reports of issues with Entourage, so nothing directly
>> related to Entourage has been addressed. (We have addressed other
>> issues that may help, but without a reproducible case, we can't be
>> sure.)
>> Scott Gruby
>
> Yes, this was reported to Tech Support over 2 days ago.  I still have 
> not
> had any answer beyond the auto-reply email.  I'll follow up tomorrow
> afternoon if I still don't hear anything.
>

If you haven't already done so, please follow Ken's advice (from a 
different thread with a different problem):

"If the problem persists, please turn on Logging by hitting
command-option-shift-d and checking the "Turn on Logging" checkbox. 
Then try
to sync again and send us the file "missingsynclog.txt" found in your 
user's
Library/Logs folder. Send the file and as much background information 
as you
can to support at markspace.com."

Also turn on Log Packets when you're in the debug window above as this 
will give us more detailed information that can tell us where the 
conduit is hanging.

--
Scott Gruby
Lead Engineer, Missing Sync for Palm OS
Mark/Space, Inc.
<http://www.markspace.com/>

Please contact support at markspace.com for assistance with Mark/Space 
products.