[missing-sync-palmos-talk] Bluetooth sync fails and hangs The Missing Sync

[Scott Gruby]

On Aug 6, 2005, at 11:33 AM, Paul M. Lambert wrote:

> I have The Missing Sync 4.0.5 and am running Mac OS X 10.4.2  
> Tiger.  I have a Tungsten T5.
>
> I can successfully and consistently sync via USB cable without any  
> problems.
>
> When I sync via Bluetooth, it almost always fails.  The Palm says  
> something like "the connection was lost" and quits, and The Missing  
> Sync looks like it's happily syncing forever.
>

Have you contacted support about this? Please make sure you include a  
debug log (hold down command and option when choosing Preferences and  
turn on "Turn on logging" and "Log packets" and make sure you include  
~/Library/Logs/MissingSyncLog.txt with your report to support.

> Clicking the 'Cancel' button in The Missing Sync greys it out, but  
> has no other effect; it's still hung forever.
>

In most cases, Missing Sync relies on the current conduit to  
acknowledge the cancel. Most conduits do not acknowledge the cancel  
and never terminate. Some conduits such as backup should terminate  
after the next file is backed up.

> top shows that The Missing Sync.app is using about 30-40% of my CPU.
>
> From the output of sample, it looks like most of that is just for  
> updating the progress bar.  (40% of my CPU for a progress bar?   
> that's sad.)
>

Sample isn't telling you the whole story; Missing Sync is still  
actively trying to talk to the device which is using the CPU.

> If I force quit it, syncing won't work again.  I have to restart my  
> Powerbook, or at least stop and restart all the daemons that go  
> with it.
>

When you force quit "it", you're only force quitting the user  
interface application. There are still 2 other processes, Conduit  
Manager, and Monitor that are still running and have gotten confused.

> I'm attaching the sample output of everything that might be  
> involved.  Anyone have any suggestions?

This mailing list doesn't accept attachments as I don't think  
everyone wants to receive a copy of your sample output.

I don't have any specific suggestions, but when you contact support  
make sure you include a list of conduits that you are syncing. Have  
you tried turning off certain conduits? Does the Sync Log show anything?

--
Scott Gruby
Lead Engineer
Mark/Space, Inc.
<http://www.markspace.com/>

Please visit <http://www.markspace.com/support/> for assistance with  
Mark/Space products.