[missing-sync-palmos-talk] Error Installing Files

[Scott Gruby]

On Oct 30, 2004, at 1:42 PM, Win Barker wrote:

> IÕve had the same problem that several other posters have had. Neither
> HotSync Manager nor MS will allow me to install files to my T3. My most
> recent sync includes the following:
>
> Sync starting at 10/30/04 3:35 PM on USB
> þÿ    Failed to install digi_main.prc
> þÿ    - Unexpected error number 16405
> þÿ    - Unexpected error number 16405
> þÿ
> þÿFailed Install (0x4015)
>
>
> ...and...
>
>
> TimeCopy: db create failed: 16405
> þÿFailed TimeCopy (0x0000)
> þÿ    Failed to install digi_main.prc
> þÿ    - Unexpected error number 16405
> þÿ    - Unexpected error number 16405
> þÿ
> þÿFailed Install (0x4015)
>
>
> I am running Palm OS 5.2.1 and have 45.6 MB of free space and am 
> running
> 10.3.5 on my iBook. IÕve tried repairing permissions and trashing the
> preferences file. Based on support from Palm, IÕve tried replacing HS
> Manager, Desktop, the entire Users directory...everything short of 
> doing a
> hard reset on my T3. I had hoped that MS would solve my problem.
>
>

Did you try soft resetting your T3? (Hit the reset button in the back.) 
As Ken pointed out, the issue doesn't appear to be a Missing Sync issue 
as it also happens with HotSync Manager. If that doesn't work, I'd 
recommend doing a no extension reset which is a soft reset while 
holding the D-pad up. It is possible that you have installed an 
application that is interfering with the installation process. The 
error message you're getting is defined as "Generic remote system error 
(returned when exact cause is unknown)" which really doesn't help.

My guess is that the issue is with the handheld and not the desktop. 
You could also try turning off all other conduits to see if that 
changes the behavior.

--
Scott Gruby
Lead Engineer, Missing Sync for Palm OS
Mark/Space, Inc.
<http://www.markspace.com/>

Please contact support at markspace.com for assistance with Mark/Space 
products.