[missing-sync-palmos-talk] Syncing with Entourage: another identity is open?

[Ken Freeman]

Are you able to open Entourage 2004 just fine?

I suggest you give Microsoft Support a call. The problem is most likely with
the Entrouage identity itself, or the Entourage 2004 conduit and they are
the most likely folks to be able to help you.

Ken


On 10/30/04 9:25 PM, "Jackie Lund" <jlund at jmlgraphics.com> wrote:

> I just installed Office 2004 and am trying to sync using Missing Sync. I've
> tried various things to get this to work, to no avail. When I try to sync, I
> get the error log:
> 
> Sync starting at 30 Oct 2004 02:42 PM on USB
> HotSync Failure: The Entourage identity "Main Identity" could not be
> opened because another identity is open in another Office application.
> 
> When I installed Office 2004, I ran the uninstaller from the CD which
> removed Office X as well as older versions I had installed on my OS 9
> drive, just to make sure nothing else was there. Still no good. So I
> restarted, and ran the uninstaller again, & it found what it says is an
> Entourage X preference file, which I removed. Then when I tried to
> sync, the Entourage conduit wouldn't open at all. I tired syncing
> anyway, and this message was given:
> 
> Failed Entourage Conduit (0xffffffff)
> Sync completed successfully at 30 Oct 2004 02:42 PM
> 
> I tried removing all syncing preferences, and then got the following
> message when I tried to sync:
> 
> Before you can synchronize with the applications on this handheld
> device, you must enable synchronization in the Entourage Conduit
> Settings dialog box. For the latest information on compatibility issues
> and solutions, visit the Office 2004 Web Site
> Failed Entourage Conduit (0xffffffff)
> 
> So I tried to open the conduits, and got the following:
> 
> Could not open the selected identity. Quit all open Microsoft Office
> programs and try again.
> 
> It seems there is another identity open somewhere, but I have no idea
> where it is, or that the conduit just isn't working. I tried
> reinstalling it from the CD, still no good.
> 
> I running OS 10.2.8 and am using a Tungsten E with Palm 5, Palm desktop
> 4.1 and the latest Missing Sync software. If anyone can offer any idea
> of what to do next I'd really appreciate it. I thought about switching back
> to the Hotsync that came with Palm to see if that would work, but I really
> prefer Missing Sync and would like to get this figured out.
> 
> Thanks,
> 
> Jackie
> 
> 
> 
> 
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