[missing-sync-palmos-talk] Help! user name error

[cheshirekat]

On Fri, Mar 26, 2004, the following words from Robert J. Shalit
xenon.bob at verizon.net, emerged from a plethora of SPAM ...

>Thanks -- do you remember exactly where that www link on the Palm site is -
>I can't find it. I spent an hour and a half talking to Palm tech last night
>and they finally decided it was out of their hands since one on the units is
>a Garmin even thought the Garmin uses Palm's software.
>
>on 3/26/04 7:06 AM, cheshirekat at cheshirekat at pobox.com wrote:
>
>> On Thu, Mar 25, 2004, the following words from Robert J. Shalit
>> xenon.bob at verizon.net, emerged from a plethora of SPAM ...
>> 
>>> I named my brand new Garmin iQue 3600 the same name as my old Palm Zire 71
>>> so I could just easily transfer all my applications over, etc. Then I hard
>>> reset my Palm Zire and renamed it a different User Name from the
>Garmin, and
>>> hotsynced the Zire.  But I still get this error message:
>>> 
>>> "This user name is already in use by another handheld device. Two handheld
>>> deviced with the same name may not be synchronized with the same
computer."
>>> 
>>> Even though this is not true! The Garmin User Name is NOT used by my Zire
>>> any longer.
>>> 
>>> Help!!!
>>> 
>>> Thank you!
>>> 
>>> Bob
>>> 
>> The first PDA I got was a Zire 21 about a month ago. I week later I
>> bought a Tungsten E. I also thought it would be easier to keep the same
>> name for my new Palm. I went to Palm's web site and followed the
>> procedure they  made available. I'm fairly certain the process would be
>> the same for switching to a Garmin. I didn't have any problems and I had
>> to do it twice as my husband also upgraded from a Palm Zire 21 to a
>> Tungsten E. You probably just simply missed a step. I'd go to Palm's site
>> or maybe Garmin's to see if they have troubleshooting the error you got
>> in their FAQ. 

Go to Palm's support site. <http://www.palmone.com/us/support/>
Choose any handheld - the procedure is about the same. I chose my Tungsten E.
<http://www.palmone.com/us/support/tungstene/>
Towards the top of the page and about the center, you should see
"Upgrading from a previous palmOne handheld? Get step-by-step
instructions from this setup guide. " Click on the START HERE link.
Make sure you have Javascript activated in your browser so that you get
the small window that pops up with the instructions for you to follow.

When you get to the window that prompts you to choose an upgrade option,
you probably want to choose Option 2.
In your shoes, I would look carefully over all the instructions because
you can probably determine the best way to proceed based on what you've
already done. My *guess* is that you will just need to rename your backup
folder and change your conduit settings so that the Palm Desktop software
overrides the handheld when you perform a hotsync. This should transfer
all your PIM data to your handheld and then you'll have to reset your
conduits to syncronize your data and install third party applications
after the successful hotsync.

HTH, and Good luck!

-- 
Sometimes even to live is an act of courage.
- Lucius Annaeus Seneca, writer and philosopher

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