[missing-sync-palmos-talk] Help! user name error

[Robert J. Shalit]

Thanks -- do you remember exactly where that www link on the Palm site is -
I can't find it. I spent an hour and a half talking to Palm tech last night
and they finally decided it was out of their hands since one on the units is
a Garmin even thought the Garmin uses Palm's software.

on 3/26/04 7:06 AM, cheshirekat at cheshirekat at pobox.com wrote:

> On Thu, Mar 25, 2004, the following words from Robert J. Shalit
> xenon.bob at verizon.net, emerged from a plethora of SPAM ...
> 
>> I named my brand new Garmin iQue 3600 the same name as my old Palm Zire 71
>> so I could just easily transfer all my applications over, etc. Then I hard
>> reset my Palm Zire and renamed it a different User Name from the Garmin, and
>> hotsynced the Zire.  But I still get this error message:
>> 
>> "This user name is already in use by another handheld device. Two handheld
>> deviced with the same name may not be synchronized with the same computer."
>> 
>> Even though this is not true! The Garmin User Name is NOT used by my Zire
>> any longer.
>> 
>> Help!!!
>> 
>> Thank you!
>> 
>> Bob
>> 
> The first PDA I got was a Zire 21 about a month ago. I week later I
> bought a Tungsten E. I also thought it would be easier to keep the same
> name for my new Palm. I went to Palm's web site and followed the
> procedure they  made available. I'm fairly certain the process would be
> the same for switching to a Garmin. I didn't have any problems and I had
> to do it twice as my husband also upgraded from a Palm Zire 21 to a
> Tungsten E. You probably just simply missed a step. I'd go to Palm's site
> or maybe Garmin's to see if they have troubleshooting the error you got
> in their FAQ. 

**********
Robert J. Shalit
350 Water St.
Keene, NH 03431

(xenon.bob at verizon.net)

603-357-3443

****
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