[missing-sync-palmos-talk] Problem with Missing Sync 4.0

[Ken Freeman]

You need the steps in the second problem described below.

We apologize if you have encountered a few problems during the  
registration process for the Missing Sync for Palm OS 4.0. The problem  
was NOT with the software, but rather on our registration server  
back-end. We have resolved the problems on our end and offer the  
following steps for you to resolve the problems.

1) Invalid Registration Code Error
If you are getting an "Invalid Registration Code" error when trying to  
register The Missing Sync please visit  
www.markspace.com/resend-codes.php and request a new email with a new  
reg code. A valid reg code will be a 13 digit number formatted like  
this "314-XXXXX-XXXXX."

2) Missing Sync Quits on Launch
If after registering the software and quitting Missing Sync you are  
unable to launch it again follow these steps:
1. Delete the file com.markspace.missingsync.palmos.plist found in the  
user's Library/Preferences folder.
2. Launch The Missing Sync for Palm OS application
3. Enter the registration code you received via email (The format  
should be like "314-XXXXX-XXXXX.")
4. Continue with the registration process.

Now Missing Sync should be ready to go!

Enjoy!
The Mark/Space Support Team
www.markspace.com/support


Ken

On Jul 30, 2004, at 2:33 PM, David Stewart wrote:

> I reported the following to Mark Space tech support this evening but  
> it appears I may have to wait one or two working days for a reply. In  
> the meantime, has anyone else had a problem similar to this.
>
> I installed Missing Sync 4.0 this afternoon (after paying $40 and  
> downloading it). The installation went without a hitch until the first  
> synchronisation with my Tungsten T2. My Palm chimed to indicate that  
> the synchronisation has finished successfully but the display on my  
> screen indicated that synchronisation of one file was still in  
> progress. AFter 20 minutes of nothing happening, I clicked on cancel.  
> Nothing happened. After another 20 minutes I forced a quit from  
> Missing Sync. However, all attempts to run it again have failed. When  
> I click on the Missing Sync icon in the dock, the conduit list flashes  
> on the screen and the application quits. Pushing the Hotsync button on  
> my cradle is no better. The Missing Sync icon in the Dock bounces one  
> or twice and the app quits while the Handheld tells me the  
> synchronisation has been performed successfully. Interestingly enough,  
> I am able to mound the SD memory card on my desktop.
>
> I have uninstalled and reinstalled Missing Sync. I have run  
> Diskwarrior to make sure the hard disk is working properly. All to no  
> avail.
>
> Any help would be appreciated.
>
> David Stewart
> ----------------------------------------------------------------------- 
> ---------
> David Stewart -  Macintosh user: Resistance is _not_ futile - Read my  
> Weblog at http://sciencefriction.typepad.com
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