[missing-sync-palmos-talk] Re: SplashPhoto 4.3b1 long image name

[Scott Gruby]

On Dec 4, 2004, at 8:18 AM, Henry M. Seiden wrote:

> Hello all,
>
> I am attempting to synchronize a picture with a long file name 
> (originally on a desktop) from my handheld Clié to another desktop 
> using SplashPhoto. Going to the handheld Clié running 5.0 and the 
> latest Missing Sync software and the latest Splash, the file goes one 
> way OK, but not the other way (back to another desktop). I am pretty 
> sure this isn't a sync issue but rather a SplashPhoto issue that 
> didn't get fixed evenb though it was reported to Splash several times 
> in different venues and responded to by Splash folks that it would 
> indeed be fixed in this latest update.
>
> Please note in the examples that the full file name is shown as 
> appears in the directory. It is quoted even though the .jpg doesn't 
> appear in the program for the picture name. As the name cannot be 
> changed in Splashphoto Palm, each time the desktop name was shortened, 
> I sync'd again, removed from the desktop and copied from handheld to 
> verify. The failure message is somewhat ambiguous too, "**** Could not 
> copy file to desktop 
> "/Palm/Programs/SplashPhoto/DSC_0816_BegoniaSemperflorens.jpg" 
> (-43).>>> Unexpected error -43." Most people don't know the 
> directory/file structure of the Palm. I was reminded of the real 
> meaning by Scott Gruby at MS (Missing Sync).
>
>
> Examples of what does NOT sync properly:
> DSC_0816_Begonia_Semperflorens_adj.jpg
> DSC_0816_Begonia_Semperflorens2.jpg
> DSC_0816_BegoniaSemperflorens.jpg
>
> The following name syncs both ways. I conclude therefore that names of 
> 22 chars. to the left of the file descriptor or fewer (.jpg) will be 
> OK. I leave it to others to figure the maximum number of characters 
> that do work- gave up after finding a working solution.
> This works:
> DSC_0816_BegoniaSemper.jpg
>

First off, please don't send me email directly. If you have a support 
issue, please contact our support folks; they are very good at helping. 
If you send me mail directly, it only delays your issue being solved as 
I'm quite busy working on Missing Sync. I chime in on the mailing list 
when I have time and when it appears that others can't help. Also, 
messages about issues sent to our support folks will get resolved more 
quickly than posted to this list.

I recommend that you contact the SplashPhoto folks (through their 
normal support channels and not on an open mailing list) to see if you 
can work with them on the issue. I have examined the issue and at the 
moment, believe it is a SplashPhoto issue. Once they investigate it, if 
it turns out that they don't believe it is their issue, we will work 
with their engineer to determine where the problem lies and fix it.

BTW, it does appear that you can rename the photos on the handheld from 
within SplashPhoto as far as I have tested.

Thanks.

--
Scott Gruby
Lead Engineer, Missing Sync for Palm OS
Mark/Space, Inc.
<http://www.markspace.com/>

Please contact support at markspace.com for assistance with Mark/Space 
products.