<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I'm totally lost here. Can anyone help me with a step by step. I've read the manual and I'm stumped. There's no Sync Log to attach, either. Try uninstall and reinstall nothing seems to work...<DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR><DIV><BR><DIV>Begin forwarded message:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT face="Helvetica" size="4" color="#000000" style="font: 13.0px Helvetica; color: #000000"><B>From: </B></FONT><FONT face="Helvetica" size="4" style="font: 13.0px Helvetica">chad einbinder <<A href="mailto:chade@mac.com">chade@mac.com</A>></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT face="Helvetica" size="4" color="#000000" style="font: 13.0px Helvetica; color: #000000"><B>Date: </B></FONT><FONT face="Helvetica" size="4" style="font: 13.0px Helvetica">March 11, 2006 11:09:59 AM PST</FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT face="Helvetica" size="4" color="#000000" style="font: 13.0px Helvetica; color: #000000"><B>To: </B></FONT><FONT face="Helvetica" size="4" style="font: 13.0px Helvetica"><A href="mailto:missing-sync-hiptop-talk@lists.markspace.com">missing-sync-hiptop-talk@lists.markspace.com</A></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><FONT face="Helvetica" size="4" color="#000000" style="font: 13.0px Helvetica; color: #000000"><B>Subject: </B></FONT><FONT face="Helvetica" size="4" style="font: 13.0px Helvetica"><B>Can't get my sidekick to sync to tmobil using missing missing sync...???</B></FONT></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV> <DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Haven't had a sync in a loooong time.<SPAN class="Apple-converted-space"> </SPAN>MOnths.<SPAN class="Apple-converted-space"> </SPAN>was wondering why info wasn't getting to my Sidekick after I sync on my mac with .dot mac and a plam etc...</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I need to know what the "username" is.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Is it my tmobile email?<SPAN class="Apple-converted-space"> </SPAN>with the, "<A href="mailto:my-name@tmail.com">my-name@tmail.com</A>"<SPAN class="Apple-converted-space"> </SPAN>Or just the name part?</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I keep getting a "incorrect email and password."<SPAN class="Apple-converted-space"> </SPAN>Message when I try to sync via the missing sync button.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">when I log on to the tmobil website it's the phone number and password.<SPAN class="Apple-converted-space"> </SPAN>But Missing sync says "don't use the phone number..."<SPAN class="Apple-converted-space"> </SPAN>Confused.?</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I installed an update from the Missing sync download page which wiped out my info.<SPAN class="Apple-converted-space"> </SPAN>Not that it was syncing before the update.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">I'm on a mac g5 running 10.4.5<SPAN class="Apple-converted-space"> </SPAN>MIssing sync for hip-top most current version download yesterday.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">What should I do to reset and get a successful sync?</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">need the step by step help on this one.</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Thanks in advance,</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Chad.</DIV> </BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>