[missing-sync-hiptop-talk] Need to preform a new first time sync transfer of

[Mike Brodhead]

On Jun 22, 2006, at 1:58 PM, Joshua Davis wrote:
> Called again after I got back home to the States to get to the  
> bottom of the extra charges, and it turns out the first rep was  
> wrong.  The Sidekick's communication with the server (such as upon  
> power-up) to collect its "on-board" info (calendar data, notes,  
> contacts, etc.) constitutes billable international data roaming.   
> So if you have to take a bunch of flights, be warned -- you'll be  
> hit with $15.00 per megabyte every time you turn the phone back on,  
> even if!
>   they tell you you won't.  T-Mobile was totally inflexible when I  
> explained what I'd been told, and no refund was issued.  Caveat  
> emptor.

I had a similar problem with a rep telling me something which wasn't  
true or wasn't honored later.  In my case, TMobile extorted $100 from  
me and tried to extort another $300.  I have heard and read numerous  
similar accounts.

I suppose one solution would be to record all calls with customer  
service in order to have a record of promises and assurances they  
make.  My approach was simpler:  I went back to Verizon.  It was hard  
to give up my Sidekick, but I don't want to do business with a  
company I can't trust.  Verizon has always done right by me.  Not  
only have they never stuck me with erroneous fees, they have  
voluntarily waived fees which I actually owed.  In each case, the rep  
offered to waive the fees without my even asking.

Overall, my Verizon bill is larger each month than my TMobile bills  
were.  I'm happy to pay the difference in exchange for a quality  
network and quality customer service experiences.

--mkb